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All reviews evening reception san antonio airport made to order breakfast managers reception free happy hour complimentary breakfast indoor pool business trip easy access living room each morning convenient location nice stay fitness center shuttle atrium salsa
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Reviewed 27 June 2018

We really enjoyed our stay. We like this particular hotel because of its location in proximity to my family members in San Antonio. I like the fact that they remodeled and I like the way they remodeled. Breakfast staff was so kind, as was the front desk staff.

  • Stayed: June 2018, travelled with family
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Review collected in partnership with Embassy Suites Hotels
Thank CAREY R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Terrah L, Guest Relations Manager at Embassy Suites by Hilton San Antonio Airport, responded to this reviewResponded 6 July 2018

Dear Carey R,

Thank you so much for taking the time to write a review. We are glad you chose to stay with us during your stay in San Antonio, and we are pleased that you enjoyed our newly remodeled property! We hope to see you again soon.

Safe Travels,

Terrah

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 26 June 2018

Check out the amenities it’s free (drinks, breakfast and a sauna) I absolutely love the double room it’s a must now . You can entertain friends and they don’t have to be in ur bedroom. I’ll never look at a single room again

  • Stayed: June 2018, travelled on business
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Review collected in partnership with Embassy Suites Hotels
Thank Candy H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Terrah L, Guest Relations Manager at Embassy Suites by Hilton San Antonio Airport, responded to this reviewResponded 29 June 2018

Hello Candy H,

Thank you for choosing to stay at the Embassy Suites by Hilton San Antonio Airport Hotel on your recent visit to San Antonio and taking the time to review your stay with us.

It is great to know that we helped make your decision, always to book a suite when traveling, they are definitely the best! We hope to see you again at our property.

Safe Travels,

Terrah

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Reviewed 25 June 2018

Embassy Suites always delivers on great accomodations at a reasonable rate for all that is included. The complimentary breakfast is always an enjoyable family event as well as the managers reception. Clean comfortable rooms.

  • Stayed: June 2018, travelled with family
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Review collected in partnership with Embassy Suites Hotels
Thank missyneigh
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Terrah L, Guest Relations Manager at Embassy Suites by Hilton San Antonio Airport, responded to this reviewResponded 29 June 2018

Hello missyneigh,

Thank you for choosing to stay at the Embassy Suites by Hilton San Antonio Airport Hotel on your recent visit to San Antonio and taking the time to review your stay with us. We are thrilled to know you enjoyed our accommodations, breakfast, managers reception, and our suites. We pride ourselves on making the guest experience a critical focal point to their stay, and it is fantastic to know we helped you have a lovely stay in San Antonio!

Safe Travels,

Terrah

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Reviewed 22 June 2018

Tricky to find, but once you manage the streets, this is a wonderful location. Staff were very friendly. My room was a great size -- I stayed for 6 nights so it was nice to have a living room and bedroom to spread out in. The kitchenette was useful for leftovers and evening snacks. The bed was super comfortable. The evening snacks and sodas were the same fare each night but still a bonus on the night I didn't feel like going out. Overall, I recommend this hotel for anyone staying in San Antonio.

  • Stayed: June 2018, travelled solo
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Review collected in partnership with Embassy Suites Hotels
Thank rsptchr12
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Terrah L, Guest Relations Manager at Embassy Suites by Hilton San Antonio Airport, responded to this reviewResponded 29 June 2018

Hello rsptchr12,

We are delighted that you stayed with us at Embassy Suites San Antonio Airport and enjoyed your stay! First, we would like to say a huge thank you for taking time out of your day to write a review of our property.

It is great to know that we exceeded your expectations in comfort, quality, value, and more! We pride ourselves on providing comfortable accommodations for each of our guests, and we are glad to know that we hit the mark with you. We hope to see you back soon!

Safe Travels,

Terrah

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Reviewed 21 June 2018

Have always enjoyed our stays at various Embassy Suites...worth the extra $$, but not this time. We had direct reservations for over 3 months with a request for a quite room and when we check in after driving all day from Dallas...not a single greeting from any of the 3 clerks. Then we are assigned a room right next to the huge ventilation/AC equipment outside our window. It's 3pm and no way could the hotel be full and that be the very last room! We asked for a different room....and the solution was to literally move us up one floor. Yep...gotta embrace the humor of that ridiculous decision! We were too tired to ask for another room. It was a great story to share with family and friends we were visiting with the next couple of days. Needless to say we won't staying here again.

  • Stayed: April 2018, travelled with family
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Thank juliej2013
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Terrah L, Guest Relations Manager at Embassy Suites by Hilton San Antonio Airport, responded to this reviewResponded 22 June 2018

Hello Julie,

Thank you for choosing to stay at the Embassy Suites by Hilton San Antonio Airport Hotel on your recent visit to San Antonio and taking the time to review your stay with us. I want to apologize for your disappointing experience. We strive to make sure each guest has a comfortable stay with us, and we missed the mark this time. We are using your feedback to help train our staff and improve current practices. Based upon availability, we should always be able to satisfy the guest by room changing them to a different area of the hotel.

I have shared your concerns regarding the Front Desk encounter such as: not receiving a greeting and the room change with our upper management to ensure that future guests don't encounter the same issue.

We hope you will give us another opportunity to make it right with you and you stay with us again.

Safe Travels,

Terrah

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