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Reviewed 4 weeks ago via mobile

We stayed here n the 2 bedroom cabins located offsite they are a little run down but were super clean and very handy to all that you needed. Would stay again if we can get another deal for this type of accom.

Date of stay: January 2021
Thank 391lucindaj
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hotel Management, Revenue Management at Chateau Tongariro Hotel, responded to this reviewResponded 4 weeks ago

Kia Ora Lucinda,

Thank you for choosing to stay with us and I'm glad to hear that your stay with us was enjoyable. We will look forward to welcoming you back in near future.

Kind regards,
Abhishek Kokje

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 4 weeks ago

30 years ago we came here for our 2nd day of our honeymoon. We thought why not do it again. We had a lovely surprise of a card and a bottle of bubbles in our room. Such a nice thing to do. It is just as beautiful now as it was back then. Service is awesome and the room lovely. Unfortunately the weather wasn't as good, but we found some walks to do and there is a movie theatre in the chateau, so you can enjoy movies on a not so good day. Thanks for making our day.

Date of stay: January 2021
    • Location
    • Cleanliness
    • Service
Thank Lynnette M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hotel Management, Revenue Management at Chateau Tongariro Hotel, responded to this reviewResponded 4 weeks ago

Kia Ora Lynnette,


Thank you for choosing Chateau Tongariro to celebrate such special occasion. We are delighted to hear that we could make it memorable for you.
We hope to have you back in near future and take part in more of your life's celebrations and milestone.

Kind regards,
Abhishek Kokje

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 4 weeks ago via mobile

We enjoyed a pleasant stay on a rather bleak evening. The location should have been grand but low cloud shielded the mountains.
Although comfortable, the service was generally pedestrian. The options for meals were two extremes - an in between choice would have been nice. Still there's an old fashioned grandeur that made the stay worth it

Date of stay: October 2020
Trip type: Travelled with friends
Thank MrDarcyChihuahua
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hotel Management, Revenue Management at Chateau Tongariro Hotel, responded to this reviewResponded 4 weeks ago

Dear MrDarcyChihuahua,

Thank you staying with us and for taking time to share your feedback. I am pleased to see that you enjoyed your stay overall. I'll be sure to share your recommendations with our executive management team and we can look into altering our menu offerings. We will look forward to welcoming you back in near future.

Kind regards,
Abhishek Kokje

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Reviewed 4 weeks ago

We got to our room and discovered dried blood on the sheets but to be fair we were offered an upgrade which we accepted.The staff were very slow considering there was barely anyone there.Whole place needs an upgrade and investment.

Date of stay: January 2021
    • Location
    • Rooms
    • Service
Thank basilmo17
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hotel Management, Revenue Management at Chateau Tongariro Hotel, responded to this reviewResponded 4 weeks ago

Kia Ora Greg,

We apologize that your recent stay didn't meet the expectations. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of.

Kind regards,
Abhishek Kokje

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Reviewed 21 January 2021

It wasn’t perfect but it looks beautiful when your round the corner on the road, the views are amazing, the food is nice, high tea was great, the pub across the road is great for a game of pool and a pint, the pool is quirky, there is a activity for all weathers, staff are as accommodating as they can be, rooms are clean and tidy, and if you like the old fashioned look like we do it was lovely. Pianist at night and always jazz playing. We loved our stay!

Date of stay: January 2021
Trip type: Travelled as a couple
Thank CloAHardy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hotel Management, Revenue Management at Chateau Tongariro Hotel, responded to this reviewResponded 4 weeks ago

Kia Ora Chloe,

Thank you very much for choosing Chateau Tongariro for your recent stay and for taking the time to leave a review of your experience. We are delighted to hear that you had a wonderful stay with us.

We appreciate your valuable feedback and look forward to welcome you again.

Kind regards,
Abhishek Kokje

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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