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goodreports2013
Stoke Fleming, United Kingdom

Christmas visit

4.0 of 5 bubblesReviewed 04 Jan 2024via mobile
Great hotel, super rooms and bathrooms but need some new towels! Small, thin and rough!!
Rooms on the left overlook houses where construction started early in the morning!
Super Buffett and gala meals at Christmas. Food to suit all all tastes.
Staff were great in all areas!

Hiwever, Spa was not good, Staff not helpful, didn’t show how things worked, cold, no towels, 3 of the areas closed. Drainage very poor.
Date of stay: January 2024
Room Tip: Rooms on right preferable!
Trip type: Travelled with family
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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4 - 9 of 2 624 reviews
Reviewed 16 April 2023

During my recent stay at this hotel, I encountered several issues that detracted from the overall experience. Upon arrival, the front desk attendant took 30 minutes to process our check-in, and the hotel's outdated decor and musty smell gave the impression of an outdated club med. Indoor corporate plants were oddly positioned throughout the lobby, and there were two random slot machines.

The food was disappointing and resembled cafeteria-style options found on a cruise ship. Additionally, we paid an overpriced rate of 125 euros for a hotel that should have been priced closer to 50 euros. Furthermore, our room was not clean or updated, and we found dark short hairs all over the bed after removing the bedspread.

While the staff were friendly, the cafeteria staff were very strict. It was also concerning to find that there were no options for bottled water in the hotel at night, and none were provided in the room.

Overall, I would not recommend this hotel, particularly if you are looking for comfortable and clean accommodations.

Room tip: Skip this hotel
Date of stay: April 2023
  • Trip type: Travelled with friends
    • Value
    • Location
    • Service
Thank Kristin L
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Ada Z, Atención al cliente/recepción at Hotel & Spa Peniscola Plaza Suites, responded to this reviewResponded 19 April 2023

Good morning. We are sorry to hear that your stay was not as pleasant as we would have liked. We assume that it is impossible to satisfy all our guests, but in any case, we will take good note of your comment, as the opinion of our guests is the most important thing. We hope that you will give us another opportunity in the future.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 2 November 2022

We felt "nickled and dimed" by this resort despite paying for both full board and all inclusive. They have a lot of restrictions and rules with both. Additionally despite checking in advance to ensure the pool would be open we arrived to find it closed and the only option to pay yet additional to use the facilities in the Spa, plus pool towels were not included (even with Full Board and All Inclusive, nor was the Gym. As others have also mentioned the A/C in the unit was less than useless and just made noise, did nothing to cool the unit down. Luckily we were there in late October so were able to keep the windows open but then you have to deal with the noise and smoke of the other guests. Definitely not our favorite stay, honestly in the bottom 5 of resorts we've stayed in over 20+ years

Date of stay: October 2022
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with RCI
1  Thank stuartandaugustt
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Ada Z, Atención al cliente/recepción at Hotel & Spa Peniscola Plaza Suites, responded to this reviewResponded 7 November 2022

Good afternoon stuartandaugustt. We appreciate you taking the time to provide us with a feedback on your stay. We are sorry to read that your stay did not meet your needs and requirements. Best Regards.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 8 October 2022 via mobile

I am a tour guide working for a company in Torrevieja, I have just come back from a 4 day stay here. I took 59 very happy Norwegians. The hotel was spotlessly clean and very comfortable. The staff were friendly and helpful, the swimming pool was fabulous and some people enjoyed a swim even in October. The food was plentiful with lots of choices, well cooked and very tasty, non of my group had any complaints with any of it and I ate rather too much because it was delicious!
There was a bus every 1/2 hour into Peníscola that ran until 12.00, some people enjoyed walking into town with lots of pit stops on the way for a beer!
We all enjoyed the nightly music and dancing by the swimming pool. The hotel has several more places to enjoy your evening but not all open at this time of year.
I used the spa, 14 euros well spent, a quite large pool with plenty of jets, towels and a robe were included and a nice relaxing area with a choice of teas, you get 90 minutes but no one chased me out when my time was up.
As you can imagine it’s quite hard to please 59 people but they all raved about this great hotel. I’m coming back in the summer with my husband for a holiday! See you again soon and thanks for a lovely relaxing stay and 2 kilos in weight that I put on!

Date of stay: October 2022
Trip type: Travelled on business
2  Thank June4th
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 11 September 2022

Lovely break away. A very Spanish family resort the staff were friendly. Very close to a sandy beach. Great bus service which we used to go into the town most evenings. We didn’t try the restaurants in the resort so can’t comment on the food. A trip up to the castle was fabulous and lots of restaurants and small shops in the streets. We also enjoyed a boat trip.

Date of stay: September 2022
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with RCI
2  Thank Noble0505
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 6 April 2022 via mobile

We are very impressed by the beauty of this discreet jewel of the Mediterranean, the old city has a light and a charisma that reminds you of Dalt Vila in Ibiza, in this hotel we have found the balance between comfort and proximity to points of interest, quality of its facilities and the treatment received have far exceeded the stars assigned to them by category

Date of stay: January 2022
Trip type: Travelled as a couple
1  Thank CharlesDarwin_UK
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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