Very comfortable, clean and stylish hotel in a convenient position on the seafront. It has stunning views from the front rooms BUT loud music from their bar on the ground floor spoilt our stay. Such a shame as the breakfasts were wonderful too.
Dear Mr Kylondon
We are sorry that you have been inconvenienced by the music on the terrace. We always try to keep it at a pleasant volume and respect the rest hours. Now we take note to observe this.
Kind regards
Lovely location for view of castle and old town, plus just over road from beach. Room was good, clean, well-equipped. Balcony view was somewhat disappointing and a real heat trap, but Peñiscola and it beaches are so lovely, we didn’t spend much time at the hotel. Reception staff were lovely: we did not fly home till the evening, so asked for late checkout which was not possible cos hotel was fully booked (totally understand) but receptionist kindly offered us towels and use of the spa shower before we left for the airport at 5pm. Brilliant. The reason for a lower rating is that the hotel is located next door to an open air nightclub which is open until 3am - fortunately the music stopped at 2.30. It was horrifically loud (with windows/doors closed, even with earplugs and pillow over head) and, not knowing when it going to end, made the one night we stayed awful and stressful. I still would not have been happy about it but I would have appreciated being advised at check-in about the disruption, to have at least known when it was going to end. I would not stay in a hotel within 500 metres+ of that area because of that noise. Another gripe about the hotel is the loud background music they play in the bar/terrace: poor cover version tracks are not my taste but it was the volume that was annoying. It was too loud for background. Even in reception it was playing. We did not eat/drink there because of that. I know that appears to be an obsession in tourist areas - that silence or the sound of the world around you are things that must be drowned out by non-stop music - so it is hard to avoid but some places keep the volume down to less invasive levels. I recommend going a few hotels down to Castillo hotel, where the music was more chilled level, with the same great view plus the food, drinks and waiters were lovely.
Dear Luckytraveller
We are sorry that your stay has been disturbed by the noise of the music. We take note of all this, we will try to do our part to ensure that it does not happen again.
Kind regards
Great location , fabulous food but best of all are the staff. Jorge and Luis ( I think ) on reception were two of the most helpful and pleasant staff I have encountered in many a year. Plus all other staff members I had dealings with were of a very high standard. Called into your sister hotel ‘Don Carlos’ with a view to staying there later this year with extended family members and again I was greeted with a most pleasant lady on reception and on explaining my intentions she said she could show me the family rooms and suites. So impressed with this and my experiences in Porto Cristo Hotel I have booked four rooms for a week later this year for my family and I to celebrate an anniversary.Well done to all involved and continued success.
Dear mr Nmcd59.
Thank you very much for your assessment and for this detailed comment about your stay. It makes me very happy to know that you are coming back soon and also in four rooms. Thank you very much
see you soon
I booked a side sea view room had to lean over the balcony to see the sea. I thought it was quite pricey but I guess it is the time of year. Room quite small and bland. Nespresso machine and small fridge was a nice touch . We always take our own kettle. Bed bit uncomfortable. Shower hot but towels a bit on the small side! Unfortunately the rooms suffer with a persistent BZZZZZZ noise every few seconds, the receptionist said it was the humidifier, we tried two rooms and it was the same in both. It never stopped so made for a very unpleasant night.
I had booked the room direct but on check in no mention was made of the bar discount or the gift voucher. On check out the receptionist said the gift voucher was a bottle of water! we paid €20 for 24 hour parking in the public car park over the road.
Castle was a short walk away and well worth a visit best to go first thing when cooler.
The beach was just over the road it got very busy later in the day. Plenty of shops and restaurants. We chose to eat the buffet lunch and dinner in the hotel. A fairly good spread but limited as usual for vegetarians. The food was not very hot at the evening service. Breakfast was good but lacking in salad stuff and the only hot veggie option of grilled tomatoes was placed next to the frankfurters!!! The roof terrace had great views but seats were too hard for comfort.
Pool looked nice but no time to try it out. Staff all friendly.
Dear hawkeye9.
Thank you very much for visiting us, we are very glad that you enjoyed and that you liked our hotel.
We appreciate your suggestions as they help us improve.
We hope that you visit us again, and we will be delighted to assist you.
Best regards,
Francisco J. Bermudez. Manager
Great location by the beach, walking distance from Old Town. Buffet breakfast very good. Staff attentive and pleasant. Pool very well monitored. Bar staff very courteous.
Restaurants nearby very busy.
Public parking available near hotel.
Dear Corkfriends
Thank you very much for visiting us and for rating us with the highest score. We are glad that you enjoyed and that you liked our hotel.
We hope you visit us again, we will be happy to assist you.
Best regards,
Francisco J. Bermudez. Manager.
