Amazing Staff Sam was very informative and helpful
Very friendly family oriented hotel
The dinner buffet was clean organized and huge variety of food
Comfortable quiet rooms
Location across the road from the beach
I would definitely stay here again
A superb hotel. Lovely staff (nothing is an issue), very clean, lovely buffet, superb location. Direct access to the beach with its own private sun loungers and parasols. All in all we would highly recommend this hotel and the area, so much so we are going to book for summer 2024
Dear guest,
We are glad that you enjoyed your stay and be assured that we will pass on your kind comments to our staff, we work very hard to offer the best customer experience possible and when we receive such positive feedback such as yours makes all our efforts worthwhile.
We hope to welcome back you soon.
Kind regards,
Customer Service Department.
Hotel Servigroup Papa Luna.
Have stayed in 3 other Servigroup Hotels, all with good service but it has to be said the reception staff at this Servigroup hotel were brilliant. Special mention to Lys, ‘Jesus & Sara. Friendly, knowledgeable, extremely helpful with
all their duties carried out in a professional manner.
Stayed in the Superior room 5506 with a beautiful view of the sea and the famous castle. Bed very comfortable, walk in shower, hairdryer & toiletries supplied. No kettle in the room. WIFI strong. Cleaning of room done very well.
Huge selection at breakfast & dinner. If you don’t want to eat dinner you can swap to lunch instead. Staff all round from
dining hall, cleaners and especially reception all friendly and courteous.
Walk to Castle around 20 mins. Plenty of restaurants, cafes around the whole area.
If flying from Gatwick, fly to Valencia. Out of the airport follow signs to subway Metro trains. Take train to Xativa,
€1.75 per person. From Xativa get off train and head for the mainline station Estacio del Nord. From here take train to Benicarlo-Peniscola. Tickets cast €9.85 per person on the Renfe website or through Trainline where there is a small charge as well. Journey takes about 1 hr 55min. No refreshments on the train, make sure to buy water or snacks before boarding. Come out of the station, take taxi to hotel, journey about 15/20 minutes, cost €15.
If flying from London Stanstead, you would need to take flight to Castillon then take the train to Peniscarlo.
Lovely place to visit and highly recommend this hotel. We had a good holiday. Many thanks.
Deat Murghi,
Thank you for your lovely comments regarding the service you received from our team members and our facilities, we will make sure to share your kind words as we know it will mean a great deal to them.
We certainly look forward to welcoming you back at your earliest convenience.
Kind regards,
Customer Service Department.
Hotel Servigroup Papa Luna.
We had a great time at the papa Luna hotel. The rooms are lovely, buffet is good, but we had such a positive experience especially because of the equipo de animación, Iván, Noelia, well the whole team, made it a really special holiday for our family, they're amazing with the kids and we had a blast, thanks to all of you!
Dear customer,
We really appreciate your feedback and are thrilled to hear that we were able to meet all your holiday expectations.
It was our pleasure taking great care of you.
Hopefully we will see you again on future occasions.
Kind regards,
Customer Service Department.
Hotel Servigroup Papa Luna.
Stayed in the superior seaview room, overlooking the beach, pool and castle. Amazing views from the wrap around terrace, worth the extra cost. The room had everything we needed. The communal areas were immaculately clean, brightly decorated and a pleasure to use. The staff, especially in the restaurant worked tirelessly to bring you a wonderful mealtime experience. The food was varied and very plentiful. Something for everyone in the buffetstyle dining area. The bar prices were very reasonable, especially for a beach front 4* hotel. 7€ for a cocktail, with live music every night. I would definitely like to visit again, as there was more of the area I would like to have seen. 4 days was not long enough.
Dear Susan,
We really appreciate your feedback and are thrilled to hear that we were able to meet all your holiday expectations.
Thank you for your lovely comments regarding the service you received from our team members, we will make sure to share your kind words as we know it will mean a great deal to them. We greatly appreciate the wonderful description of the room we accommodated you in during your stay, it is our goal to provide our guests with spotless, attractive and spacious rooms and we are really happy to know you liked yours so much especially the view.
At ServiGroup we know that meals are an important aspect of our guests' overall holiday experience in our hotels, this is why our team of Chefs prepare for each service a wide variety of delicacies to cater to all palates, we are therefore very pleased that we could satisfy yours.
Again, thank you for your visit and heartwarming review, we certainly look forward to welcoming you back at your earliest convenience.
Best Regards,
Hotel Papa Luna Customer Service.
