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HamzaMamine
Barcelona, Spain

Not a four star hotel

2.0 of 5 bubblesReviewed 03 Jul 2020
I am yet to understand how is this a 4 star hotel! Only positive is the staff that are very friendly. The rooms are old and smell of smoke. The bathroom turns into a pool after taking a shower since you can’t adjust the shower head while there are no shower curtains. No coffee machine no water in the mini bar...post covid situation is no excuse for hôteliers to not provide this basic amenities! Can’t recommend.
Date of stay: July 2020
Trip type: Travelled as a couple
Problem with this review?
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Directora Hotel Rh Don Carlos, Director General at Hotel RH Don Carlos & Spa, responded to this review
Responded 23 Jul 2020
Thank you very much for your comment.
We’re happy to read that our team met your expectations.
Regarding your suggestions, these have been duly noted in order to continue improving.
For your safety, we follow the strictest protocols, so the minibars are empty and are replenished at the request of our guests.
We understand that it may have been an inconvenience for you, however please understand that right now our priority, in addition to your comfort, is everyone's safety.
Thanks you once again for your comment.

Kindest Regards
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Reviews (1 124)
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6 - 11 of 1 124 reviews
Reviewed 7 March 2020

Stayed for 3 nights. Did not eat in the restaurant of an evening as it was occupied in the main by Spanish Pensioners who get a very special price and the food quality is reflected in that price which was offered to us at only €11 per head, for a hotel that´s exceeding good value but the food did not pass our muster. Breakfast was also ,limited due to the same reasons, nevertheless, we did managed toast and the fried eggs and bacon, so enough to start the day. The rooms were normal hotel rooms and ours was okay. The beds were okay too not too hard and not too soft, so possible the best hotel in Peniscola. The reception staff at this hotel were outstanding, helpful and always willing to give you advice of where to visit.

Date of stay: March 2020
    • Value
    • Location
    • Service
1  Thank Calpespain1
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 18 February 2020 via mobile

We spent three nights with our two small kids and it served us perfectly.

Great location - 2 mins from North beach, 2 from Supermarket, 5 from South Beach and most restaurants.

We got a spacious family room/junior suite with balcony for €375 for three nights (room 418 - believe Up to 424 and also same numbers on third floor are same and have great view of castle/old town).

Effectively two rooms with a bathroom for each which was great for sandy children.

Small fridge great for cold water and snacks (no kettle - well I am British) beds fine.

Breakfast was fine and kids liked choice of pastries, bread, bacon etc. The hot food was sometimes not hot but certainly at weekends there was a cook making fresh eggs, pancakes etc. Also churros on Sunday.

The juice and yoghurts were a bit sugary but in my experience this is Spain, not the hotel. The fact there was soy milk told me they were making an effort.

Spa was small but fine, sauna not hot enough for me but pool with bubbles great for kids.

Staff were very helpful including printing out boarding cards, lending phone charger etc and spoke good English. All in all a great hotel and would come again tomorrow!

Date of stay: February 2020
Trip type: Travelled with family
Thank U1303DXdavidw
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 16 February 2020

Or I am from "not happy family"" 3 times she repeat herself or suite it's call " not happy family not mine problem with "I Was alone in the holiday on Valentine's day I paid for 3 nights but stayed only 1 night, made walk on mine naked 2 because I use spa i was in swimming custiume offten,made keep bothering me and talking 👄 to me in Spanish while I had had not pizza 🍕 and I just wanted to go to mine room!,roof swimming pool closed for winter

Date of stay: February 2020
    • Value
    • Location
    • Service
1  Thank Jolakk22_Kolanko
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
_direcciondoncarlos, Gerente at Hotel RH Don Carlos & Spa, responded to this reviewResponded 20 February 2020

Thank you for your comment.
We would like to apologise once again for not having met your expectations, although we would like to clarify what occurred.
Your booking was for 4 nights, you didn’t show up and you didn’t advise and arrived the day after, we still gave you the room.
As you preferred a large bed we gave you a “Happy Family” room, a superior room to what you had booed, without any cost.

We sincerely hope you find a hotel that better suits your needs in the future.

Kindest Regards

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 27 December 2019 via mobile

Nice room, well equiped and quiet, very comfortable, but really, do NOT buy the breakfast. Horrible coffee, fake juices, imfamous overcooked greazy eggs, only the fruits are acceptable, but then price is not justified...

Date of stay: December 2019
Trip type: Travelled with family
3  Thank FL31
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
_direcciondoncarlos, Gerente at Hotel RH Don Carlos & Spa, responded to this reviewResponded 30 December 2019

Thank you for your comment. We're very sorry to read that the breakfast buffet wasn't to your liking, it's included in all board options and general feedback form guests is very positive. We've taken note of your suggestion in order to keep improving.

Kindest Regards

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 25 December 2019 via mobile

I arrived at the hotel on the 23rd of December. Travelled to the hotel via booking. Com taxis. The trip took roughly 40 mins. Welcomed by the staff. I paid £161 for 3 days and included the spa and breakfast.

The layout of the hotel is beautiful and clean. My room was super clean and had a great side view of the beach which is a nice.

Breakfast was great for me personally. Can't fault it, fresh fruits to cereal and juices.

The spa was super amazing. I had it all to myself and I have no complaints, everything was in working order and clean.

I feel during this trip but was guided by the hotel staff to a doctor that access the European NHS travel card. The beach is walking distance with some amazing restaurants and shops.

Date of stay: December 2019
Trip type: Travelled solo
Thank KHRISSYAE
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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