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Reviews (278)
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All reviewsindoor poolgreat coffeebreakfast areanight's sleepnice hotelbusiness and pleasurenon smokingfresh fruitlots of restaurantseasy accessquiet roomnorth alabamaa great staybusiness tripclean roomslate at nighteach morning
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5 - 10 of 278 reviews
Reviewed 3 weeks ago

The hotel was warm and musty smelling. Staff was unable to even get us checked in properly then were rude and unwilling to accommodate our needs. They wouldn't provide additional linens, stated, only if any were clean. Rude!!

  • Stayed: June 2018, travelled with family
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Review collected in partnership with Hampton
Thank Jill M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Denise-HiltonHelp, on behalf of management at Hampton Inn Fort Payne, responded to this reviewResponded 2 weeks ago

Dear Jill M,

We appreciate the review of your recent stay at our hotel, and apologize that you received a poor level of service; this is not the Hampton norm, as our goal is Satisfaction Guaranteed. We have addressed these issues with our staff. The next time you are in the area we would love to have you come back and experience an improved level of customer service. Thank you once again for your comments.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 3 weeks ago

We had stayed at this hotel before and it was good, this time it was newly remodeled and looked great. Everything looks clean and modern. Bed was comfortable and bathroom was clean. Breakfast area was nice and food was good. We will stay here again

  • Stayed: June 2018, travelled as a couple
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Thank Crystal M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 4 weeks ago

Excellent hotel experience. Rooms were spacious and clean. Bed was extremely comfortable. Breakfast was more than most free breakfasts. Stayed three night and different offerings each morning. Staff was extremely helpful and courteous. First time at this hotel and will definitely book here from now on.

  • Stayed: June 2018, travelled as a couple
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Review collected in partnership with Hampton
Thank Georgine D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 4 weeks ago

Not enough parking when sold out. Night Audit lady was the rudest person I have ever encountered. Checked my Brother into an occupied room, 2nd trip to room keys didn't work. Wouldn't let us use Lobby to eat together when we ordered Pizza. No smoking areas designated or seating for them.

  • Stayed: June 2018, travelled with family
    • Value
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Review collected in partnership with Hampton
Thank memorymakertravel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Calvin P, on behalf of management at Hampton Inn Fort Payne, responded to this reviewResponded 2 weeks ago

We are sorry we were not able to provide you with a better quality of service. This is not typical of our usual Hamptonality and welcoming staff, and we are always looking for ways to improve our customer experience. We try hard to make sure all of our guests have a great stay as we are all about Satisfaction Guaranteed. Thank you for your feedback and we hope you will come back and stay with us again.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 12 June 2018

The room was clean and the bed was comfortable. There was only one tiny trashcan and no recycling can. You could easily hear all noise from the hallway. There were a few restaurants nearby. Close to the interstate. One of the only nonsmoking hotels in the area

  • Stayed: June 2018, travelled with family
    • Value
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    • Sleep Quality
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    • Cleanliness
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Review collected in partnership with Hampton
Thank Jennifer H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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