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Reviews (348)
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Traveller rating
240
66
28
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8
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14 - 19 of 348 reviews
Reviewed 28 July 2021

We stayed in the Water Hotel for 3 nights. The rooms are clean and comfortable. They staff was awesome. We really appreciated Kevin at the front desk. The restaurant and bar had excellent food and drinks. It is located across the street from many of the Hot Springs. so all we had to do is walk across the street and enjoy a great relaxing spa. The other local flair was also great. This is a perfect place to stay.

Date of stay: July 2021
    • Location
    • Sleep Quality
    • Service
1  Thank Reviews_by_Lee
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Matthew Mills, Owner at The Waters Hot Springs, Tapestry Collection by Hilton, responded to this reviewResponded 31 July 2021

We are glad to hear about your experience. Kevin has been a great addition to our team. We all look forward to seeing you back again soon.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 28 July 2021

Thieves work here. I was double charged for a 1 night stay. It doesn’t seem like management has any intention of returning my money either. They don’t return my calls, or reach out to me to get the problem resolved.
Weird how when I booked the stay, they were so excited for my arrival. But now that they know that they are in the wrong, they don’t even bother to pick up the phone or call me back when I leave a message.
If getting scammed is your thing, go ahead and book your stay. You’ve found the right place.

Date of stay: July 2021
Trip type: Travelled as a couple
3  Thank ninalQ7735FG
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Matthew Mills, Owner at The Waters Hot Springs, Tapestry Collection by Hilton, responded to this reviewResponded 31 July 2021

Please accept our apologies for our lack of communication. A hotel of our status would never consciously attempt to keep your money intentionally. Please respond directly to our General Manager, and we will ensure all your questions are answered to your satisfaction.

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Reviewed 27 July 2021

Great location, great staff and very clean rooms. We enjoyed our stay at the Waters hotel. We had a good time. A good place to take a weekend getaway. A lot of shops and things to see close by. Property is right across from Bathhouse row.

Date of stay: July 2021
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Tapestry Collection by Hilton
1  Thank wruth007
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Matthew Mills, Owner at The Waters Hot Springs, Tapestry Collection by Hilton, responded to this reviewResponded 27 July 2021

We are very fortunate to have the location across from Bathhouse row. Hopefully, you had a chance to visit our Rooftop restaurant/Louge as well. We will see you again soon!

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Reviewed 24 July 2021

This place is wonderful. The staff is amazing, the property was so nice. The location right across the street from Bathhouse Row was amazing. Really enjoyed the rooftop dining facilities. Can’t wait to return

Date of stay: July 2021
  • Trip type: Travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Tapestry Collection by Hilton
1  Thank bjjcpa1956
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Matthew Mills, Owner at The Waters Hot Springs, Tapestry Collection by Hilton, responded to this reviewResponded 27 July 2021

We are very pleased to hear how much you enjoyed your time with us. It is our goal to make sure every Guest has the best experience possible. We can't wait to see you back!

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Reviewed 20 July 2021

The A/C is failing in the rooms, this appears to be an ongoing issue that they are aware of as they have box fans readily available to hand out to patrons. Other than the a/c issues the room was nice and staff was great.

Room tip: Inquire about the status of the A/C before booking, at $370 dollars a night!
Date of stay: July 2021
    • Sleep Quality
    • Cleanliness
    • Service
2  Thank mwood130
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Matthew Mills, Owner at The Waters Hot Springs, Tapestry Collection by Hilton, responded to this reviewResponded 27 July 2021

Hot Springs does get Hot during this time of year. We are in the process of adding additional units to each room to see if this will help overcome the drastic AR heat.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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