2 families enjoyed a 2 night stay in this lovely home with great views overlooking the golf course. Very clean and lovely margarite made us 2 fabulous dinners!
Would highly recommend
In early Feb 2018 my family (4 people) made a booking to stay at this place 6 mths in advance, it was confirmed by the owners by email stating "pay on arrival". Directions were also provided. Sadly on arrival on 22 Aug our 1 night was not available and the owner had decided to give our booking to another family and they were staying for more than 1 night.
After a long day of travelling this was a big disappointment to us & we were not made to feel welcome by the housekeeper or the owner (by phone). Our family plus driver had to find alternate accommodation at last minute and expense.
It took the owner some time to apologise for his error and put the blame on his poor communication because apparently "pay on arrival" does not mean pay on arrival at the venue but pay on arrival in Sri Lanka. If this was the case why did he not communicate with me again or give me the bank account details so that I could make payments. During the 6mths there was no communication from the owner.
After some discussion, owner finally offered to pay the difference in costs in getting another place. I had to chase up this payment many times to get this money paid into my Australian bank account. He ended up stating that he was not keen to pay to a foreign bank account. The last communication by email from the owner was "I am willing to refund but in Sri Lanka to a local account or to a London Bank account. That is the option. You are a tourist and I am giving you two options. I will not reply anymore and this is the end of the road unless you give me one of the options". I then had to find a Sri Lankan bank account- most tourists will not be able to do this.
It was a nice home but beware of the issues when booking. Since then he has told me that I should have contacted him 3 days before arrival to ensure all ok. This then should be in the first confirmation email. I also know other family members that stayed here and they did not contact prior to arrival. Our circumstances were unfortunate but I can assure you I will not book this venue again.
I have booked this glorious place once again for the second time. We stayed here on 25th to 27th December 2017. There were 16 family members, including four kids.
As usual, Mathavi warmly welcomed on arrival and treated with a hot-hot cup of coffee. During the stay, Mathavi and her assistant have provided us a great service by cooking our favorite meals on demand, preparing the BBQ and helping us to get it done.
As I have mentioned one of my previous reviews, this glorious place is a hidden Gem in the middle of Nuwara Eliya Town. Climate was 16 at noon and 10 at midnight. As heater available as a valve added service, we have taken only one for one of our family members fit a bit too cold during the night.
Apart from that everything was normal, and we enjoyed the stay at Lowson's Ridge once again. I will book this place for the next time too.
What a nice place to stay in a busy town! I have booked this Bungalow for two nights for 10 of us. (The booking was done five months prior to the stay!) It was a fantastic stay. Even though situated heart of NuwaraEliya, there was no distance from the surrounds. The caretaker, Mathavi has done a great job providing us delicious food, whatsoever we requested. Tried to book for the second time in this August, unfortunately it was booked-out. Hope to book for next vacation in 2018.
Pros: Middle of the town. Easy to access to may places.
Cons: Driver accommodation is not available.
The Bungalow was very comfortable and conveniently located at the heart of the N'Eliya City, with a beautiful view of the Golf course. Also at it is centrally located, getting to Horton planes, Ambewela, New Zealand farm was quite easy. The only drawback is the approach road towards the Bungalow. It’ll be helpful to have a name board at the top of the road, as the roadway is not quite visible from the main road and to have it tarred too if possible.
The bungalow is quite modern with all required facilities for a comfortable homely stay with a very helpful and cooperative Maid Madhavi and Mary a great cook. We wanted our Groceries purchased and they very willingly obliged, which saved a lot of time for us.
Ours was a very short stay for a couple of days for a group of 11 people, and we wish it was a longer stay.