Thanks for the amazing stay at your venue was very pleased with all the staff and they way they looked after us , really clean hotel , was very comfortable to stay and the pools so good much refreshing
Would really recommend this hotel to stay !!!
Morning Spirit Sean O,
Thank you very much for taking your valuable time to write your feedback in regard to your recent experience in our hotel thru Trip Advisor.
It is a great chance to read on your positive review especially regards our staffs, cleanliness of the roon and our pool. it encourages us to deliver better service and product to increase the positive guest experience. We are glad to read on how you review our product and services which we always improve to be best for our guest once staying at The ONE Legian. We do appreciate your positive feedback towards us and it means a lot to our team at The ONE Legian. Definitely your feedback would be used as our improvement to provide a better product and service.
Please allow us to invite you to be back to The One Legian in the future, to truly welcoming you back with warmth and friendly service as a well significant improvement with our facilities to ensure you will be enjoying your holiday with us.
Stay Young,
General Manager of The ONE Legian
Such a wonderful hotel with warm and friendly staff reception named Tiur Rina. Keep up the good work.
Cleanliness is good, warm and homely room also.
Good and fantastic location. 15 minutes only to reach mall by walk.
Morning Spirit Chrisye Rahel,
Thank you very much for taking your valuable time to write your feedback in regard to your recent experience in our hotel thru Trip Advisor.
It is a great chance to read on your positive review especially regards our staff named Rina Tiurma and hotel cleanliness. it encourages us to deliver better service and product to increase the positive guest experience. We are glad to read on how you review our product and services which we always improve to be best for our guest once staying at The ONE Legian. We do appreciate your positive feedback towards us and it means a lot to our team at The ONE Legian. Definitely your feedback would be used as our improvement to provide a better product and service.
Please allow us to invite you to be back to The One Legian in the future, to truly welcoming you back with warmth and friendly service as a well significant improvement with our facilities to ensure you will be enjoying your holiday with us.
Stay Young,
General Manager of The ONE Legian
We stayed at one legian for 5 days and were truly satisfied with their overall service provided to us. This hotel is located in the legian area closer to shopping malls , restuarants and many night clubs. The rooms were quite good and comfortable. The only downfall we experienced was the bathrooms were extremely small and the hotel been located a bit far away from the beach.Food was good including the room service food and the food offered at their roof top restuarant , one deck restuarant. Spa service provided by the hotel is a must try when visit bali and we sure enjoyed the same which made us feel more relaxed and rejuvenated at end of our stay in bali.Overall this hotel could be recommended to any one who visit bali and wish to explore the night life and shopping in bali.
Morning Spirit Harshi H,
Thank you very much for taking your valuable time to write your feedback in regard to your recent experience in our hotel thru Trip Advisor.
It is a great chance to read on your positive review especially regards our staffs’ service, room, location and the foods at our restaurant as well. it encourages us to deliver better service and product to increase the positive guest experience. We are glad to read on how you review our product and services which we always improve to be best for our guest once staying at The ONE Legian. We do appreciate your positive feedback towards us and it means a lot to our team at The ONE Legian. Definitely your feedback would be used as our improvement to provide a better product and service.
Please allow us to invite you to be back to The One Legian in the future, to truly welcoming you back with warmth and friendly service as a well significant improvement with our facilities to ensure you will be enjoying your holiday with us.
Stay Young,
General Manager of The ONE Legian
An absolute mess from day one, Superior rooms are dirty and online photos are not clear and accurate. The staff member upon checkin admitted the photos are not clear of which rooms have balconies and which do not.
No assistance was provided with baggage or to find the room, this would be fine if this hotel did not claim to be 4 star. Had to request a pool towel almost every day as it was unstaffed and no clean towels were available.
Hotel attempted to charge us IDR 907,000 for 'stains' on the sheets which they were adamant would not come out and had to be replaced. We knew for a fact they had not even attempted to launder it (we waited outside the room while they cleaned), and they refused to let me take the sheets for cleaning. They basically lied to our faces about attempting to launder the sheets and making the beds up all in the space of about 15 minutes (clearly impossible to clean/dry in that time). I ended up going to a minimart and buying washing liquid and removing the stains almost instantly, they then said I didn't have to pay. Cleaning my own sheets under threat of being charged is NOT acceptable, and the measly apology letter and very sad bowl of fruit provided the next day did little to rectify how poor our experience was.
I will not be returning to this hotel, and I highly recommend selecting another as attempting to scam your customers out of paying for sheets is preposterous.
Morning Spirit Mr. Daniel Crane
It is a great opportunity to read on your feedback regarding your recent stay with us. We appreciate your highlight review on our Hotel location. It means a lot to our team to do better improvement to make guest’s stay experience become wonderful at The ONE Legian. We regret to hear the unpleasant experience that have mentioned towards our room and service. First, regarding our room type, we believe that it is clear explained on online booking about hotel facilities include room facilities. It has been explained that there is no any balcony In superior room and it is only deluxe room that has balcony. Second, regarding there is no any assistance to bring your luggage and to find the room, as 4 star hotel, it is part of hotel to give best service to our guest. It is indeed that we have offered to you to be escorted to the room with all of your luggage, however you refused it and just asked for which way to get the room. In this kind of situation, we try to understand about your request to keep away any misunderstanding. The last one, regarding spott tattoo, tatto ink Tattoo ink is one of the permanent spot that unfortunately not being able to remove. Even we tried to clean it it will not be as clean as before which means that it could be use anymore to other guest as it will be dirty. Since we could not use it anymore, it is just like breaking hotel property which we beliave that you have acknowledged it and sign that policy upon check in. However, we would do our best to assist guest to get their best experience during their stay as it is a mandatory for us to always take serious action for any feedback addressed by valued guest and assures if the best effort will be taken to resolve the issue whilst the guest is still staying with us.
Please allow us to invite you to be back to The One Legian in the future, to truly welcoming you back with warmth and friendly service as a well significant improvement with our facilities and service to ensure you will enjoy your holiday with us.
Stay Young,
General Manager of The ONE Legian
We enjoyed our staying here. This hotel and its fantastic team of staff friendly and helpful staff, Nice and clean place, fast check in service , Clean pool, nice cocktails, very restful big bed, plenty breakfast. Nice breakfast and the lunch and dinner menu was all you need and the food was very tasty.
Well done all
Morning Spirit Monicadelrey,
Thank you very much for taking your valuable time to write your feedback in regard to your recent experience in our hotel thru Trip Advisor.
It is a great chance to read on your positive review and it encourages us to deliver better service and product to increase the positive guest experience. We are glad to read on how you review our product and services which we always improve to be best for our guest once staying at The ONE Legian. We do appreciate your positive feedback towards us and it means a lot to our team at The ONE Legian. Definitely your feedback would be used as our improvement to provide a better product and service.
Please allow us to invite you to be back to The One Legian in the future, to truly welcoming you back with warmth and friendly service as a well significant improvement with our facilities to ensure you will be enjoying your holiday with us.
Stay Young,
General Manager of The ONE Legian
