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“Total paradise in the heart of the real Bali”
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Very good
8 reviews
Two Storey Building
Front View
Dining Pavillion
Front pool
Back Pool
Front Temple
Master Suite Bedroom
Master Suite Bedroom
Master Suite Bathroom
Master Suite Bathroom
Front Guest house
Entrance Two Storey Pavillion
Bathroom Green Room
Red Bedroom
Red Bedroom
Red Bathroom
Purple Bedroom
Purple Bedroom
Purple Room Bathroom
Grey Bedroom
Grey Room
Bathroom Grey Room
Blue Bedroom
Bathroom Blue Room
Spa
Spa
Kitchen
Living Room
Dining Area
Dining Table
Sea view in front of the house
Place to visit Pasir Putih
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Overview
Holiday Rental House -
7 Bedrooms, 7 Bathrooms, Sleeps 14
Karangasem, Bali

Reviews from our community

Very good - based on 8 reviews
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Reviews from our community

Date | Rating
  • English first
  • Italian first
  • Any
English first
English first
Italian first
Any
English first
r0ck1234
Sydney, Australia
Level 4 Contributor
24 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
“enchanting on one hand disappointing on the other”
Reviewed 21 August 2014 for a stay in August 2014

The rooms are spaces, clean and the staff a very friendly.
If you are looking for lying by the pool and drinking cocktails then this villa is not for you. The location is very windy this time of the year.
No shampoo or hair dryer available.
Not sufficient water was made available.
The driver from the Villa is expensive. I would recommend too shop round.
The breakfast was bland and small portions. Overall the menu was very limiting. No seafood was available.
Most people won’t mind this (but I did) and that the owner was there every morning and lunch sometimes dinner.
To go in and out to see things you need to have a driver.
The bathroom towels were not changed as required. I had face makeup all over them.
I just want to finish this feedback on the note how accommodating and wonderful the staff were.

Overall condition of the property Bedding & mattresses
Kitchen & utensils Bathroom cleanliness
Other facilities & amenities Service
Liked best: Staff and the view from the Villa.
Liked least: Lack of acces too and from the Villa. Becomes very expensive.
Travelling group: Friends
Would you recommend this hotel to a friend?   No.
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Management Response
25 Aug 2014
Thank you for taking the time to give me your feedback on your stay, and allow me, to answer your remarks :

- For the wind, it is a well-known characteristic of Bali during all the month of August…this is why we have in the villa a second swimming pool totally shaded from the wind (and not from the sun), that from what I understood, you were using when you were not on your daily “field trip”….

- The shampoo being a very personal Item (lots of different type of hair…)….we do not provide it systematically…only on request. It’s only a question of asking, as you mentioned, to our unanimously recognized “accommodating and wonderful staff”…Exactly same story for the hair dryer (have 3 available with the staff) and for a quick and easy change of towels….it was just a question of asking.

- As for the water there is small bottles provided in every room on a daily basis (1 per person ) plus water fountain in kitchen for a quick refill.

- For the driver….like in any country…or island to go and visit you need a car (no subway in Bali….yet). For insurance purpose we do not have an in-house driver we use the service of a small driving company in JASRI…for a full day trip (8 hours and car for 6 maximum) they charge directly to our clients 38 US$; you are perfectly right they might be a dollar or so more expensive than the competition…. but they have been providing a great and safe service to our clients for many years….But from what I understood your concern was not so much the price, but the size of the car (there where 8 of you….one car not enough) as you were always using a minivan for your daily trips….not available in JASRI.

- Now for the breakfast….is available Eggs (poached, scrambled, fried or boiled) + toasts + fruit juice + coffee or tea…and here again it is as you mentioned earlier, a question of dialog with our staff in order to get a” friendly refill” . As for the menu, as you have noticed for the celebration of your friend’s 50th Birthday, it is through a discussion with our staff that the menu was modified and adapted in order to meet your requirements and kneed ;even dishes not on the menu…why then did you not ask for fish, we even have a huge barbecue to make them (although it is not the perfect season).....by the way we have on the menu Squid (hard to find) and Calamari …

- Now finally, as for the owner on the site…this is absolutely not possible as I am the owner …and I was not in Bali during your stay….Serge that was as you mentionned scarcely there is the manager of the house (not the owner) and just like the rest of the staff on my payroll, is due to be on the premises….and I am sorry you did not take the opportunity to discuss of all your requests mentioned in your review with him, especially since the few times you asked him for a change he took them immediately in to account (moving the dining room inside to avoid the outside wind….recommendation for outside restaurants….etc.…etc.)



Sorry for having been so long in my reply…but could not leave you review without a proper answer.



Aside from all those….” Frustrations” that could have been avoided through an easy to install dialogue….happy to see that your stay was still “ENCHANTING”



All my best
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
hannahohd...
Sydney, Australia
Level 2 Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
“Total paradise in the heart of the real Bali”
Reviewed 1 August 2014 for a stay in July 2014

Stayed here for 3 nights. Epitome of paradise. The house is incredibly spacious and super clean. Everything still in great condition as is fairly new. Staff are outstanding, the friendliest people who make your stay so much more enjoyable. Would hang out in kitchen while they cooked and joke/have long talks about their culture. Having 2 pools very nice as well, since we had 13 people staying together and meant it didn't feel cramped at all. Can be tricky to get to by car, definitely recommend hiring scooters if can. Jasri great area too, really laid back and not too busy but close enough to Candidasa to be able to go out to dinner etc. Thanks for lovely stay! Cannot wait to go back.

How easy was it to book the property? How helpful were the directions to the property?
How easy was key pickup/access to the property? Overall condition of the property
Bedding & mattresses Kitchen & utensils
Bathroom cleanliness Other facilities & amenities
Service
Liked best: Villa itself, staff, pools, location
Travelling group: Large Group
Your age range 18-24
Would you recommend this hotel to a friend?   Yes.
Recommended for:
Friends getaway Older travelers
Families with young children Large groups
People with pets
  • Was the property as advertised?
  • Would you recommend the location of this property?
  • Was it a good value for the price paid?
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
paul s
auckland
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
“Villa Mandala is the ultimate private resort”
Reviewed 30 July 2013 for a stay in July 2013
1
person found this review helpful

I have just returned from Villa Mandela after a 10 day holiday there. We travelled as a group of 12 , 3 families , 6 kids , 6 adults.Upon arrival , the villa was breathtaking , better than the photo's on trip adviser. The grounds are immaculate. Our stay was perfect. We purposely didn't want the husstle of Kuta , but wanted to experience Bali . The staff provided all we could ask for , as did the property.We litterally took nothing , food and alcohol was provided at very affordable rates .Many thanks to Villa Mandela

How easy was it to book the property? How helpful were the directions to the property?
How easy was key pickup/access to the property? Overall condition of the property
Bedding & mattresses Kitchen & utensils
Bathroom cleanliness Other facilities & amenities
Service
Liked best: the isolation
Liked least: nothing
Travelling group: Large Group
Your age range 25-34
Would you recommend this hotel to a friend?   Yes.
Recommended for:
Friends getaway People with disabilities
Older travelers Families with young children
Large groups
  • Was the property as advertised?
  • Would you recommend the location of this property?
  • Was it a good value for the price paid?
  • Did the property offer wi-fi/internet access?
  • Was your security deposit returned on time?
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MEL123HK
Hong Kong, China
Level 3 Contributor
10 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
“Beautiful grounds and elegant accomodations”
Reviewed 25 February 2013 for a stay in February 2013
1
person found this review helpful

This villa is fabulous! Genevieve was very patient with my many emails during our decision and booking process. We had two families traveling with young children and we wanted a place to relax that was big enough for all of us. Her husband met us at check in and gave us a tour and introduced us to the staff who were all friendly and extremely accomodating. The rooms are all very tastefully decorated and the property was much larger than we expected. The pool on the beach side was perfect - we hardly used the back pool but it was nice for some quieter time when we needed it. The beach is very rocky, so we chose not to have the kids use the beach but my husband was in heaven with surf right in front of the property (surf shoes are a must!). It was a short 15-20 minute drive to White Sand Beach which was great to get our beach time in. The drivers that were recommended to us were all wonderful - very friendly and good drivers. We took a day trip to Tirta Ganga which I highly recommend (including lunch at the hotel there) and but I would skip Ahmed (snorkeling was good but there was a tremendous amount of trash/clothing in the water from the rainstorms in the mountains - common all around east Bali- and the hawkers on the beach trying to sell you stuff were relentless). I wish the beaches on the east side of the island were more kid friendly, but the pool was more than enough and actually preferred by all our kids (ages 5-11). I highly recommend a stay at this villa if you want a generous sized property in east Bali with very gracious and accomodating staff and owners. The villa is in Jasri which is just north of Candidasa - a 2 hour drive from the airport, but a quick 30 minute drive to the water temple (Tirta Ganga) and beautiful views of tiered rice fields. There is no wifi, but they did supply us with Internet that we could subscribe to if needed.

How easy was it to book the property? Overall condition of the property
Bedding & mattresses Kitchen & utensils
Bathroom cleanliness Other facilities & amenities
Service
Liked best: The size of the property and the main pool.
Liked least: The beach is not kid friendly and the menu could use some diversity.
Travelling group: Extended Family
Your age range 35-49
Would you recommend this hotel to a friend?   Yes.
Recommended for:
Friends getaway Families with young children
Large groups
  • Was the property as advertised?
  • Would you recommend the location of this property?
  • Was it a good value for the price paid?
  • Did the property offer wi-fi/internet access?
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Bussum
Reviewed 11 September 2012 for a stay in September 2012
2
people found this review helpful

Value Rooms
Location Cleanliness
Check-in / front desk Service
Would I recommend this holiday rental to my best friend?  
Was this review helpful? Yes
This review is the subjective opinion of an individual traveller and not of TripAdvisor LLC nor of its partners.
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2 guests
Adults2
Children0
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