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All reviews donut holes trolley station parking garage biscuits and gravy ripley's aquarium within walking distance family suite free breakfast the cottages fresh fruit clean rooms great place to stay first floor very nice hotel balcony overlooking the breakfast area bunk beds
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Reviewed 25 June 2018

We had a Family Reunion at this hotel. All the staff was amazing! I want to give extra kudos to Shirley,Libby,Carlos,Chef Steve and there was another gentleman that also helped with our
Pizza party,Friday night Buffet and Saturday evening picnic but I have forgotten his name. They were all so helpful and accommodating to us. Shirley even took group photos for us.The rooms were wonderful. The kids had so much fun in the pools!! Thank you to Lori for all the help with meal planning. The sales department was wonderful with helping get everything planned. Get place to stay!!!

  • Stayed: June 2018, travelled with family
    • Value
    • Sleep Quality
    • Service
Thank LFuller
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jackie S, Guest Relations Manager at Greystone Lodge On the River, responded to this reviewResponded 9 July 2018

Thank you for your stay! We look forward to working with you again soon

All our best!

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Reviewed 25 June 2018

Greystone's own advertising talks about the great pool and breakfast, but their pool is small and for the amount of rooms it serves, people would have to stand on each others heads on busy days, while the breakfast could also never serve a full house in any descent way. Besides that, the breakfast is very basic and not more than a fast food option in a town that offers great breakfast restaurants... Other than that, our room was basic but clean, it is in the middle of town and the parking for guests is free and sometimes bears do show up in the parking lot.

Room Tip: top floor for better views
  • Stayed: May 2018, travelled as a couple
    • Rooms
    • Cleanliness
    • Service
Thank Durkfd
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jackie S, Guest Relations Manager at Greystone Lodge On the River, responded to this reviewResponded 26 June 2018

Thank you for staying with us. We appreciate your feedback. We hope to serve you again.

Have a nice rest of the summer.

All our best,
the Greystone Lodge on the River

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 24 June 2018 via mobile

This was our 2nd stay. Clean safe & charming. You can’t beat the location right next to the trolley stop. We park our car when we arrive & don’t move it til check out. Beautiful flowers and well kept pool area. Breakfast is very nice. Our kids love the oatmeal with toppings! Our first stay was the standard room which was pretty basic but clean & darling balcony over the river. Upgraded this time to a family suite and unfortunately, no balcony or patio. But the room was very spacious with a separate bedroom and nice kitchen area. Covered parking in the parking garage (no charge) right outside our room. This will always be our go-to when we are lucky enough to go to Gatlinburg!

Stayed: June 2018, travelled with family
1  Thank Boymomof2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jackie S, Guest Relations Manager at Greystone Lodge On the River, responded to this reviewResponded 25 June 2018

We are so glad you enjoyed your stay with us! And we LOVE when our guest LOVE our place. We work diligently to ensure our guests have a wonderful visit with us. Thank you for choosing the Greystone Lodge. We certainly look forward to serving you again and again.

All our best,
the Greystone Lodge on the River

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Reviewed 21 June 2018

Comfortable size two queen room with plenty of towels. Excellent service cleaning room.
Beautiful view of hillside and rides behind us. Some noise, but this is to be expected in the busiest tourist section of Gatlinburg. Though I was concerned window unit blowing onto side of second bed would be problem, I did not pick up allergy issue as result.

Room Tip: Tell them if you want a quick walk to town or be placed in the tower at rear of property.
  • Stayed: June 2018, travelled with family
    • Location
    • Rooms
    • Service
2  Thank Matt G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jackie S, Guest Relations Manager at Greystone Lodge On the River, responded to this reviewResponded 22 June 2018

Thank you for staying with us. We very much appreciate your business!
We look forward to serving you again and again.

Have a great summer.

All our best,
the Greystone Lodge on the River

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Reviewed 20 June 2018

We stayed 4 nights in the King Two-Room Family Suite (again) and it was great. The room was very comfortable and extremely clean; 3 tv's were a plus and the beds and extra pillows were great. The extra half bath was wonderful. This is our second stay here and it was just as good as our first stay in 2013. Breakfast selection was very good. Pool area was clean and enjoyable. So very convenient to downtown and the Trolley route. Front desk and maintenance were very helpful and friendly. Highly recommended and we will stay here again for our next visit. Won't stay anywhere else!!!

  • Stayed: June 2018, travelled with family
    • Value
    • Sleep Quality
    • Service
1  Thank Mary K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jackie S, Guest Relations Manager at Greystone Lodge On the River, responded to this reviewResponded 22 June 2018

THANK YOU for taking the time to review your stay... and we are so thrilled you had a great experience. We strive to exceed our guests expectations each and everyday. We thank you for your loyalty and so glad we are now your home away from home!

We certainly look forward to serving you again and again.

All our best,
the Greystone Lodge on the River

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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