NEVER book with this unethical company! I'm out $1,500 because they refused to refund me when my trip for 16 people had to be canceled due to COVID. I was unable to travel with a group that size, or travel out of state at all, in the month that I had booked the cabin. I would have been violation of the law to do so. The company refused to provide me with a refund and instead offered a credit for future use. When I filed a charge dispute with my credit card company, as is my right as a cardholder, the company fought it every step of the way. Not only did they prevail in refusing to provide a refund, but they now absolutely refuse to even provide me with a credit in retaliation for me (per their own words) for filing a dispute. This is, according to my bank, a direct violation of their merchant agreement with them. So what's my remedy then? I explored small claims court, but BE SURE TO READ YOUR CONTRACT, as it includes a FORCED ARBITRATION clause. And the kicker? The filing fee for arbitration, through the American Arbitration Association is $950, and there's no guarantee you'll win... meaning you're out potentially as much money as you were fighting for in the first place. They know this good and well, which is why they use this shady tactic. AVOID DEALING WITH THIS LYING, UNETHICAL...More
- Free Wifi
- Free parking
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