|Cleanliness||Check-in / front desk|
|Check-in / front desk||Service|
|Check-in / front desk||Service|
|Friends getaway||Families with young children|
|Families with teenagers||Tourists|
|Large groups||Luxury-minded travelers|
Our family of 15 gathered for our annual reunion at the cabin named Incredible! on June 15, 2011. We had added this cabin's listing on VRBO to our "possibility" list a couple of years ago, so we were excited when our dates matched the dates on their VRBO site. Imagine our disappointment when we arrived to find that many of the amenities that had made the cabin so appealing are now missing. The owner is also the manager for American Patriot Getaways, and, as such, maintains 2 different listings for his cabin. His contention is that only the APG listing reflects the cabins contents. Since he is both owner and manager, why did he not simply correct his VRBO listing to reflect the contents? (An aside - he made the changes on 27 June 2011.) So, for our children, no promised karaoke, no Xbox games, broken video arcade game. Even the outdoor theater didn't work. One of our cousins, who is an IT specialist, spent 2 days figuring out why it wouldn't work and finally getting it back online on Friday night. The maintenance man, who visited our cabin so often we considered him a member of the family, commented that he is often called to the cabin to fix the outdoor theater system, but it confounds him.
As for cleanliness, at least the bedding seemed clean as the bathrooms were gross, especially the natural stone lavatory sinks. There was a heavy coating of fungus on all the lavatory sinks where the water never fully drains. It was most disconcerting to try to brush teeth or wash faces looking down into a sink covered with black mold. Additionally, they are having trouble with the sinks leaking because most of them had catch basins (made from aluminum turkey roasting pans) underneath them. The one in my bathroom had caught so much sewage from the sink that the water level came half-way up the side of the pan. You can only imagine how filthy and stinking that water was and how much black mold was growing up the sides of the pan. I'm glad I made pictures because it's hard to believe that the owner/manager would allow his property to go unrepaired for such a long time. Fortunately, the maintenance man, back again, emptied the basin and installed a new catch basin to catch the steady leak from my sink.
The master bathroom was the worst. The smell from the sink closest to the shower overwhelmed you. That sink's bottom was lined with a rubber lining, on which black mold was growing. My 70-year-old aunt tried in vain to contain the foul odors arising from that sink by putting a baking pan over the mouth of the sink.The tiled shower was so molded she wouldn't set foot in it without her shoes on. Every time I look at the videos of that room I get a sick feeling in my stomach.
Not only were the Xbox & video arcade unusable, the hot tub was too dirty to use because the broken cover (which was replaced on Saturday during our stay) dropped all sorts of its composition into the tub. The maintenance man came, again, to drain the tub, but of course the water was not hot. It was just as well to have a cool tub as the swimming pool next door was too dirty to use. When the neighborhood association finally came to clean the pool, they neglected to warn us that we would be without water while they filled the pool. So, on Saturday morning of our stay, we went without water for 30 minutes while we were attempting to prepare breakfast. It seems that the pool and Incredible cabin share the same well. So, when water is going into the pool, Incredible has no water.
Naturally, with a large family gathering we needed every bed and bedroom. Unfortunately, the children in the bunkbed room woke up during our first night having asthma attacks. It seems that, at the request of the guests previous to us, the carpet in that room had been shampooed, but it had not dried before the furniture was brought back into the room. Needless to say, the carpet molded in the places where the furniture had been placed. Once again, the faithful maintenance man returned, first to try to spot clean the area under the entertainment center, but the job was too big. He needed a full-sized carpet cleaning machine to try to clean that room. After the carpet was shampooed, we asked the maintenance man if he could put a big fan in the room to speed the carpet's drying. He told us that he had been instructed not to turn on a fan in the room because it would scatter the mold spores. As such, we were unable to use the three beds in that room because of the presence of mold spores.
The worst part is that the owner/manager refuses to give us any refund for the mess we lived through, though he did return the $225 cleaning fee. One look at the conditions of the bathroom sinks should be enough to get all our money back, even though we only asked for part of it back.
APG seems to have had many positive reviews prior to 2010. Wish our experience could reflect the same, but it was an awful experience I wouldn't wish on anyone. Incredibly awful.