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All reviews rooftop bar top deck the river hardwood floors cotton warehouse beautiful hotel boutique hotel valet parking small balcony high ceilings a river view room perfect location street level valet service container ships restaurants and shops historic district
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81 - 86 of 1 311 reviews
Reviewed 25 June 2018 via mobile

The hotel was wonderful. It was on the waterfront and very close to the heart of shopping and dining. The room was superbly clean. We actually encountered our housekeeper several times - a nice young woman named Zeynep. She was very friendly and seemed to go above and beyond the call of duty. We would definitely recommend this hotel.

Date of stay: June 2018
Trip type: Travelled as a couple
Thank yuliyagonchie21
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Dorian H, Front Office Manager at The Cotton Sail Hotel Savannah, Tapestry Collection by Hilton, responded to this reviewResponded 29 June 2018

Dear yuliyagonchie21,

What a wonderful review you have provided us with. I am so delighted that you enjoyed your stay with us. Thank you for the awesome comments regarding our hotel and staff. I have shared your post with Zeynep and it really made her day. It is great to know that our efforts are appreciated by our guests. We can't wait to see you again.


Many Thanks,
Dorian H.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 24 June 2018

We were looking for a short stay and see the city. The hotel was clean and comfortable. It is within walking distance of the City Market and River Street. We loved our room and the rooftop bar was great for a drink after seeing the city. I will definitely be back.

Room tip: Get a river view balcony
Date of stay: June 2018
Trip type: Travelled as a couple
Thank kevinhenges61
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Dorian H, Front Office Manager at The Cotton Sail Hotel Savannah, Tapestry Collection by Hilton, responded to this reviewResponded 29 June 2018

Hello kevinhenges61,

Thank you for taking time to share some comments about your recent visit to the Cotton Sail Hotel. I'm happy to know you enjoyed your stay and that you will revisit should you have the opportunity. We appreciate the perfect score and wish you happy travels wherever you may go.


Regards,
Dorian H.

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Reviewed 19 June 2018 via mobile

We made reservations at this hotel April 20th for two nights stay on June 17 and 18. We even received a confirmation for a river view double queen with balcony room on 4/20 and 6/10 (reconfirmation). We arrived to the hotel for check and were told they did not have a room with double beds but could offer us a king. They were not helpful nor apologetic but stated they overbooked the rooms. They did not even try to be helpful. I literally stood at the the check in desk and made a reservation next door at the Hyatt (where by the way we were treated with respect and positive customer service). This has never happened to us and hopefully will not happen again because we will never reserve a room at this hotel again. Everyone was less than helpful including the night manager who stood by and watched his staff struggle in explaining the mishap.

Date of stay: June 2018
Trip type: Travelled with family
2  Thank cg208cm1592
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Dorian H, Front Office Manager at The Cotton Sail Hotel Savannah, Tapestry Collection by Hilton, responded to this reviewResponded 29 June 2018

Dear cg208cm1592,

Thank you for taking the time out of your busy schedule to write a review concerning your recent reservation at the Cotton Sail Hotel. It causes us great concern when we are unable to satisfy our guests needs and your input will help us to sharpen our policies and procedures to further minimize the possibility of a recurrence in the future. Again, I certainly appreciate your taking the time to inform us of the inadequacies you experienced.


Regards,

Dorian H.

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Reviewed 18 June 2018 via mobile

Stayed here for a romantic getaway weekend and the hotel is absolutely beautiful. We stayed in a King Balcony room and it is just the right blend of beautifully modern and historic charm. Was very pleased to find out (through the book left in the room) that this hotel is on the Historical Register and was formally a cotton warehouse. The floors are 200 years old and just gorgeous. I had a good giggle about the “balcony” as it’s no larger than a stoop and I was afraid to go out on it. However it was great to look out of and watch the barge traffic. Starbucks coffee in room was an upgrade to what we’re used to and snacks and bottled water also. Bed was super comfy and the hotel provided earplugs as well but we slept soundly without them and it was quiet. AC had no trouble keeping up with the 90+ degree temperatures outside for June. We only had one problem with our stay when our car key went missing briefly from the valet, but was quickly found and later we arrived to a wonderful bottle of wine and apologetic card from the manager. All in all it was a lovely stay and we would highly recommend. We look forward to a return trip on the future. Thank you!

The Henry’s
Maryville TN

Date of stay: June 2018
Trip type: Travelled as a couple
Thank Becki H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Dorian H, Front Office Manager at The Cotton Sail Hotel Savannah, Tapestry Collection by Hilton, responded to this reviewResponded 29 June 2018

Hello Becki H,

Thank you for taking the time to provide us with such great feedback about your most recent visit to the Cotton Sail Hotel. I have shared your kind words with our team and we are all so happy to know that you enjoyed your time with us while visiting beautiful Savannah, Georgia. Again, thank you and we look forward to having the pleasure of accommodating you in the future.

Regards,
Dorian H.

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Reviewed 16 June 2018

My husband and I have just returned from a trip to Savannah Ga, and while there we stayed at the Cotton Sail Hotel. I must say that any return trip we make to Savannah, the Cotton Sail hotel will be our go to spot. From the moment the valet, Larry, greeted us until they sent us on our way, the service and friendliness by all staff members was top shelf. A special thanks to Dorian, one of the managers for making us feel welcome and special the whole time we were there. We had a balcony room on the river, which was a nice size and impeccably clean. The beds and pillows were quite comfortable and the room was very quiet, even though it was in close proximity to the lobby. The location of the Cotton Sail couldn’t be better, as it is right on River Street with an elevator that delivers you right to everything River Street has to offer.

Date of stay: June 2018
  • Trip type: Travelled as a couple
    • Location
    • Cleanliness
    • Service
Thank CynthiaKel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Dorian H, Front Office Manager at The Cotton Sail Hotel Savannah, Tapestry Collection by Hilton, responded to this reviewResponded 22 June 2018

Dear CynthiaKel,

On behalf of the entire hotel team, thank you for your recommendation and 5-star rating of our Cotton Sail Hotel. It was a pleasure to serve you and I am happy to hear that you enjoyed your stay. I was very much delighted to hear that our colleagues made such a positive impact during your time in the hotel. These will be shared with our entire team, as this will continue to motivate them to provide exceptional service to all our guests.

Warm Regards,
Dorian H.

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