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Reviewed 24 January 2018

The artwork is interesting but not enough to overcome the need to refurbish and update the property physically and managerially. Savannah is a terrific city but in need of a truly great hotel. One problem is that the Mansion on Forsyth Park is overhyped and simply does not live up to luxury expectations. The only fully-functional aspect of the hotel was the door attendance and entrance team.

Stayed: January 2018
1  Thank Terry B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
mansiongm2017, General Manager at Mansion on Forsyth Park, Autograph Collection, responded to this reviewResponded 29 January 2018

Thank you for sharing your experience.

with hospitality,
Juan G.M

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 22 January 2018

Our first visit to The Mansion at Forsyth Park was fun and left us wanting to return. The service was great, from our arrival to our exit. A very cool location within feet of the Park, and only one mile from the historic downtown of Savannah. We stayed on the Concierge Floor and were rewarded with very good breakfast each morning, in addition to refreshments throughout the day. We ate dinner (more of a late-night snack) on site once and the food was very good. Our room was plenty big, as was the bath. Our bed was comfortable and allowed for a good night's sleep. The hotel has some beautiful features, including the courtyard. This was a wonderful place to stay in Savannah!

  • Stayed: January 2018, travelled with family
    • Sleep Quality
    • Rooms
    • Service
Thank StevetheCubsFan
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
mansiongm2017, General Manager at Mansion on Forsyth Park, Autograph Collection, responded to this reviewResponded 29 January 2018

Steve,
Thank you for sharing your experience. We appreciate the compliments to our hotel location and accommodations. All the best on your future travels!

regards,
Juan G.M

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 15 January 2018

As a Marriott Platinum, I got some nice freebies, including a Concierge upgrade that was totally worth the off-season price.

The pros: SPECTACULAR design, art, atmosphere. Great place for a long, relaxing weekend.

The cons: Be prepared for them to nickel and dime you for EVERYTHING! Parking is $29 per day (this is not NYC folks), no water in the rooms, and the toiletries were dismal for a place of this caliber.

The service: For the first time I saw "resting b**ch face" on a guy at the front desk! It took all my strength not to slap him. Or laugh really hard. All joking aside, the service is poor, especially in the restaurant. The entire staff talks a great game but they don't get anything done.

Tip: Do not pay for the Concierge upgrade. Chips and cokes?!?! Seriously?!?!

Bottom Line: VISIT but understand that service and value are not part of the equation. Bring a case of water and snacks to keep the expenses down. Scope out off-site parking before you get there.

  • Stayed: January 2018, travelled solo
    • Value
    • Cleanliness
    • Service
4  Thank TAGiyl
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
mansiongm2017, General Manager at Mansion on Forsyth Park, Autograph Collection, responded to this reviewResponded 29 January 2018

TAG,

Thank you for the opportunity and sharing your experience. We appreciate the business and will utilize your comments to strengthen our service standards.

sincerely,
Juan G.M

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 12 January 2018

We have stayed at this property on a number of occasions and it was previously a favorite for my family. Unfortunately, we had a very disappointing stay during the recent Christmas holiday. From sessions in the spa through to housekeeping, room service and the overall staff attitude towards guests, the hotel has definitely taken a step backwards and it woudl be a stretch to even consider it in the four (4) start category. This is sincerely a shame as most of the Kessler properties set a brand standard that is polished and consistent.

Room Tip: Plenty of competition in town.
  • Stayed: December 2017, travelled with family
    • Value
    • Location
    • Service
4  Thank Doug N
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
mansiongm2017, General Manager at Mansion on Forsyth Park, Autograph Collection, responded to this reviewResponded 13 January 2018

Doug,
Thank you for sharing your recent experience. We apologize for not exceeding the expectations with service and overall staff. We strive for excellence at our hotel. We appreciate your business very much and do hope you give us another opportunity. Your comments will be utilized with our teams to strengthen their CORE hospitality service.

with hospitality,
Juan G.M

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 11 January 2018

Checking in was quite slow, it was the week between Christmas and New Years, they were over booked and were not expecting so many guests, however they gave us drink vouchers so we could relax in the bar. Once checked in the room was glorious, perfect, comfortable and great view of the beautiful courtyard. The hotel is filled with artwork, the small gallery was lovely. We at dinner at the restaurant in the hotel twice, it was very good. Both bars in the hotel are good as well. Valet service was excellent and very quick when we wanted to go out. We had originally wanted to stay at their other property on the river but when we went over to visit it we were so glad we were at the Mansion instead of the riverfront property. I can't wait to return to Savannah to stay at this beautiful property.

Room Tip: Rooms with courtyard view can be noisy, go for a room upstairs on the exterior side
  • Stayed: December 2017, travelled with family
    • Value
    • Rooms
    • Service
1  Thank nunlady
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
mansiongm2017, General Manager at Mansion on Forsyth Park, Autograph Collection, responded to this reviewResponded 12 January 2018

Nunlady,
Thank you for the wonderful review. We appreciate your business very much over the holidays. We look forward to welcoming you back to Savannah.

sincerely,
Juan G.M

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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