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“Steamed Lobster Great, Lobster Roll Not Authentic”
Review of Red Lobster

Red Lobster
Ranked #373 of 2 170 Restaurants in Jacksonville
Cuisines: Seafood
Restaurant details
Reviewed 2 April 2018

We really enjoyed the large steamed Maine lobster we split a few weeks back. We went again while this restaurant's Lobster Fest remains in place. This time we ordered a small bite lobster roll, expecting a New England type product. Instead, we receved hot buttered lobster bits that filled about 1/3 of the New England style frankfurter roll. We discarded part of the roll and ate the rest. Since we expected something else, this product disappointed. Somehow, the lobster did not taste as fresh as I expected. We will restrict ourselves to splitting a larger steamed lobster during future lobster festivals. We were pleasantly surprised to be offered 4 cheese biscuits, which are exceptionally good. We ate 2 and brought 2 home for a later breakfast. Despite staff shortage (flu season) we again received very good service.

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1  Thank 2Starbirders
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Clawde L, Owner at Red Lobster, responded to this reviewResponded 11 April 2018

Hi 2Starbirders, we’re sorry to learn about your disappointing experience at our Jacksonville restaurant and we’d like to know more. Would you be able to give us a call at 800-562-7837; Monday–Friday from 10:00 AM to 1:00 PM, and 2:00 PM to 5:00 PM ET so that we may learn more about your experience?

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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3 - 7 of 74 reviews

Reviewed 23 February 2018

We split a 2 LB steamed lobster dinner. Lobster is a rich meat, so we brought the asparagas (surcharge) and the cheese biscuits home for later meals. Our lobster was done perfectly and served with all the aids needed to extract it from the prepared shell. We could not have been greeted more warmly and were repeatedly thanked for our visit. Our server did a great job, as well. We are eager to return in the near future for a lunch of petite lobster rolls.

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Thank 2Starbirders
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 22 February 2018

I am in a group that meets quarterly. In 2015 this location had great service, great food, the manager visited us-we had a blast! Our server did everything just right, from serving beverages first, then taking orders politely, bringing the yummy cheese biscuits, then soup, then salad, and then entree' and gave each person what they ordered - he had a system, and it worked. There were no mistakes!! 2018, our group returned!! The man at the reception area said he would set up our table when 8 of 10 had arrived. He did not. We got a little antsy and asked about the table - Oh, he would set it up-that threw us off 20/30 minutes. THEN it took 30 minutes, we timed it, to get an alcoholic beverage. GEEZEE, doesn't every one know that SERVICE IS THE MOST IMPORTANT! The food was excellent, but the group will not return - too many other places to go! P.S. The live lobsters are gone!

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1  Thank ShirleyD246
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 18 December 2017

We arrived around 4:00 and there were very few patrons at that time. However, despite the slow business and several staff standing around, we seemed to wait a long time for service. The server was very friendly and helpful but could have been more attentive. Every aspect of the food was delicious from appetizers to desert.

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1  Thank GaPeach777
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 5 December 2017

We went to this restaurant because it was near the hotel and we were tired of driving. We felt like we should go to a local non-chain seafood place but we settled on here. It was great !! Seafood was delicious , service was excellent and we were glad we stopped. Thanks Red Lobster !! We won't forget you !

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Thank walker62
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC

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