I was in Philadelphia for a conference, and Hampton Inns are usually welcoming and well-located. Such was the case at this outlet of the popular brand from Hilton. Had I not seen that the hotel was in the midst of bringing their design and services up to date, I would have made that my first critique but the hotel is truly upping its game. It must be popular, located as it is just behind the beautiful Pennsylvania Convention Center. The front desk staff was exceedingly polite at all times, always saying hello and good morning. Hot coffee is served throughout the day near the front desk. The room was comfortable, a nice bed, good lighting and wide windows; my room had a great view of the William Penn statue atop City Hall. I don't quite know why but I was given an upgrade to a suite, and the extra room to work was most welcome. As mentioned, there was some major renovations under way and I think future guests will welcome them. The restaurant and lounge was unavailable (room service was), but the free breakfast was still offered. Rather nice too and the staff in the morning was also cheerful and helpful. The downsides were minimal: very slow elevator service (no, really, very slow) and the pillows were uncomfortable. Also, oddly, there were no shelves in the shower, so there was no place to put the soap or shampoo bottles. I balanced them precariously on the glide bars.
This is a hotel that does not take its guests for granted, and doesn't rest on its convenient location. It seems to strive to offer a good value (it's not inexpensive) with the comfort of the guest in mind. I'd absolutely recommend it for business or pleasure.
