Couldn't ask for better location, for quietness, friendly staff, grocery stores nearby, subway only 1 block away, many restaurants and grocery stores nearby.. Rating is 5 out of 5.
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Y4202TTjohn
Gem on the Upper West Side
Review of The Lucerne Hotel
Reviewed 31 Jul 2024
The Lucerne is a place I stay frequently in a neighborhood I used to live in. It's proximity to the park, the 1-train subway line on the same block, and the friendly staff round out the list of things that made a difference to me as a business traveler.
Although the basic room isn't big (it's New York after all) every room is clean, reasonably priced, and the location is tough to beat. Restaurant isn't open early for breakfast, but it is EXCELLENT. If weather permits in warm months sitting outside on Amsterdam is a great experience.
In the end, this is a great hotel. It's not a "resort" property with a million acres of water slides or the like. It is clean, reasonably priced, and in a fantastic neighborhood with the park and subways right there, plus drug and grocery stores in a few blocks for things you forgot or need in an extended stay.
Highly recommend if you want the neighborhood.
Date of stay: July 2024Although the basic room isn't big (it's New York after all) every room is clean, reasonably priced, and the location is tough to beat. Restaurant isn't open early for breakfast, but it is EXCELLENT. If weather permits in warm months sitting outside on Amsterdam is a great experience.
In the end, this is a great hotel. It's not a "resort" property with a million acres of water slides or the like. It is clean, reasonably priced, and in a fantastic neighborhood with the park and subways right there, plus drug and grocery stores in a few blocks for things you forgot or need in an extended stay.
Highly recommend if you want the neighborhood.
Trip type: Travelled on business
Value
Location
Cleanliness
Service
Sleep Quality
Review collected in partnership with this hotel
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Herdi Xha, Guest Services / Front Office at The Lucerne Hotel, responded to this review
Responded 31 Jul 2024
Hello and thank you for your feedback!
We appreciate your loyalty, and we thank you for choosing to stay with us, time and time again! We have a fantastic team here that is second to none in hospitality! We look forward to many more stays in the near future!
Best,
The Lucerne
We appreciate your loyalty, and we thank you for choosing to stay with us, time and time again! We have a fantastic team here that is second to none in hospitality! We look forward to many more stays in the near future!
Best,
The Lucerne
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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All reviews upper west side museum of natural history central park amsterdam avenue great location new york columbia university queen suite restaurant attached to the hotel subway line few blocks coffee maker wonderful hotel business center times square around the corner hudson river
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24 - 29 of 3 329 reviews
kenlane l
Ottawa, Canada
1
Date of stay: July 2024
Review collected in partnership with this hotel
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Herdi Xha, Guest Services / Front Office at The Lucerne Hotel, responded to this reviewResponded 31 July 2024
Hello and thank you for your response!
It's great to hear that you had an excellent stay with us, and we hope to welcome you back on your future traves!
Best,
The Lucerne
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Lynne R
Wellington, New Zealand
187
I 100% recommend this place to stay if you are like us and didn't have any idea about where to stay in New York city when there for just a couple of days! The hospitality was just brilliant - nothing was too much hassle! Friendly, helpful, just the best!
Date of stay: July 2024
Review collected in partnership with this hotel
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Kolbe Littlefield, Guest Services / Front Office at The Lucerne Hotel, responded to this reviewResponded 30 July 2024
Thank you for choosing the Lucerne and for your delightful review. WE are ecstatic that you enjoyed your stay with us and we hope to see you again in the near future. Wishing you all the best from here at the Lucerne !
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
alebosta
1
amazing location, beautiful view and entrance, close to everything, amazing hotel construction. everything clean, they help you a lot , friendly environment
Date of stay: July 2024
Review collected in partnership with this hotel
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Herdi Xha, Guest Services / Front Office at The Lucerne Hotel, responded to this reviewResponded 26 July 2024
Thank you for your response!
It's great to hear that you had an amazing experience here with us, and we hope to welcome you back on your future travels!
Best,
The Lucerne
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Alka W
Fremont, California
4
via mobile 
A change from the big chain hotels. The Lucerne has an old world elegance, with larger rooms than the usual New York hotels (I’ve done a deep dive into room sizes at various Times Sq and Upper West side hotels).
Check in: the reception area was well staffed at 6pm (3 agents for about 5 families) and check in was smooth.
Room: A deluxe king on the 2nd floor, with a writing desk and entry table. Clean, neutral smell (much appreciated), bed on the firm side.
Wifi: good connection (access code is on the back of key holder.
TV: had YouTube etc but no Netflix or Prime at first glance.
Minibar: n/a
Ice dispenser with vending machines (soda, snacks) easily accessible on the same floor.
Water bottle in room was not complimentary, an expensive $6.75
Food options: Sushi, bagels, Tacombi (Mexican), Tessa (new American), Jing Fong (Chinese) all within a block. The hotel restaurant, Nice Matin (French) which has a few sidewalk cafe type tables.
Uber access easy, street front. Subway a block away.
Date of stay: July 2024
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2 Thank Alka W
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Eduardo Hernandez, Guest Services / Front Office at The Lucerne Hotel, responded to this reviewResponded 25 July 2024
Thank you for taking the time to share your feedback with us. We truly appreciate your kind words regarding our hotel’s prime location, cleanliness and our friendly and helpful staff.
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Selina M
Wellsville, United States
3
We had a great trip to move our son to NYC. The hotel was clean and comfortable and the staff were very friendly and helpful. I would definitely recommend this hotel it was close to many good restaurants and I felt comfortable walking around.
Date of stay: July 2024
Review collected in partnership with this hotel
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Kolbe Littlefield, Guest Services / Front Office at The Lucerne Hotel, responded to this reviewResponded 24 July 2024
Thank you for choosing the lucerne and for your delightful and detailed review. We strive to offer top of the line customer service and convenience for all of our guests. We hope to see you soon walking through our door again in the future. We thank you again for your business and we are wishing you all the best!
This response is the subjective opinion of the management representative and not of TripAdvisor LLC