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All reviews park view harry's bar central park south great location new york evening reception cocktail hour resort fee junior suite bit dated rooms are large columbus circle fifth avenue higher floor times square nyc helmsley
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Reviewed 30 June 2018

I picked this hotel for it's affordability and location. Exiting through one of the entrances puts you across the street from Central Park south. The staff was friendly and helpful. We had a room on the 18th floor with a view of the city. Not the most enticing view but I found it great and interesting being surrounded by buildings. The hospitality reception available every afternoon is a great treat. Though seating is limited we met some wonderful people who we shared a table with. The variety of treats available is inclusive for vegans and meat eaters alike.
The decor is antique. Bright lighting, gold accents, and curved corners. I wouldn't say it was outdated but the drawers were missing handles but it did not take away from the cleanliness and comfort of the room.
I will defiantly look at Park Lane Hotel again if I ever return to Manhattan.

  • Stayed: June 2018, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel
Thank Elfitumi
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Alex K, Guest Relations Manager at Park Lane Hotel, responded to this reviewResponded 1 July 2018

Thanks for the great review, Elfitumi!

It's wonderful you enjoyed your stay with us so much! We strive for excellence so we're thrilled you appreciated our helpful service, along with our Hospitality Reception! We strive to exceed the expectations of our guests, so your praise lets us know we're doing our job!

We can't wait to host you again soon for another amazing experience! Have a stellar day!

Warm Regards,
Alex K.
Social Media Manager

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Reviewed 30 June 2018 via mobile

Family of four stayed comfortably here three nights. We paid extra for a view of the park and it was a highlight of our trip. There is a close subway entrances just a one minute walk away. Happy hour from 5 to 7 PM is included but there are enough seats so we took our food and drinks to the room. Called security at 1:20 AM one night because the neighbors were still partying and by 1:40 AM all was quiet again. Fire alarm at 12:15 AM the next night was handled calmly by staff with water provided to guests after we walked down from the 40th floor (small fire in a guest’s room filled the 5th floor with smoke — we were able to return to the room by 1;30 AM). This was our second visit and we will even consider staying again because the location is great as a central point for walking to the park, Broadway, Time Square, and popular museums

Stayed: June 2018, travelled with family
Thank TotemInnMisery
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Alex K, Guest Relations Manager at Park Lane Hotel, responded to this reviewResponded 30 June 2018

Thanks for the 4/5 review, TotemInnMisery!

We're thrilled to hear that you had an overall great experience with us! It's wonderful that you loved our comfortable location with scenic views, along with our professional staff! While it's great to read that our staff kept everything calm and under control, we regret that there were disturbances in the first place. We'd love to have you back again soon to share an even more positive experience with you.

Have a great day!

Warm Regards,
Alex K.
Social Media Manager

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Reviewed 30 June 2018

The Park Lane was the perfect location for our long weekend trip to NYC. Located just across from Central Park and an easy walk to the theatre district and midtown. There is a subway station across the street to get you to lower Manhattan. The staff was great and the rooms were spacious with very comfortable beds. The happy hour from 5-7 each day was wonderful with beer, wine and a buffet of food. It was also a great chance to meet fellow travelers. We will definitely stay here the next time we visit.

Room Tip: Ask for a room above the 30th floor for a better view and to be away from the street noise.
  • Stayed: June 2018, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel
Thank Pioneer780614
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Alex K, Guest Relations Manager at Park Lane Hotel, responded to this reviewResponded 30 June 2018

Dear Guest,

Thank you for the lovely review! We are very proud to hear about the wonderful stay we were able to share with you. It is great to hear that you found our comfortable rooms and service to be so agreeable! We hope you plan on staying with us again soon as we'd love to share another great experience with you.

Thanks again! Have a wonderful day!

Warm Regards,
Alex K.
Social Media Manager

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Reviewed 29 June 2018

This hotel is advertised as a 4 star hotel....hardly! I would say 2 star at most. No room service after breakfast. room temp is set at 72 (cooling). No way to adjust it lower. They have a free food and beer/wine offering from 5-7 every day. The room is packed with people and the offerings, although sufficient, are devoured by people using it as their dinner. It's perfectly fair but it's not a pleasant experience. We had a small issue with checking in our room and, thankfully, had to move to another room the next day. the water coming out of the sink, both hot and cold, was just more than a trickle. the small refrigerator was only slightly cool. The windows can be easily unlocked and opened. Outrageous for a multistory hotel. When we changed rooms I discovered, a day later, that I left my leather sandals in the other room. They were never found. I'm not blaming the hotel but when they cleaned the room they should have found the sandals or they just did not clean the room properly and the next guest took them. The only thing going for this hotel is the proximity to Central Park.

  • Stayed: June 2018, travelled with friends
    • Value
    • Rooms
    • Service
Thank davesowder
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Alex K, Guest Relations Manager at Park Lane Hotel, responded to this reviewResponded 30 June 2018

We appreciate the feedback, Dave.

We regret that you had such challenges during your time with us. If you could, please contact us. We would like to discuss this experience with you further.

We hope to share a more positive experience with you soon.

Warm Regards,
Alex K.
Social Media Manager

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Reviewed 28 June 2018 via mobile

Located between Park Plaza and Ritz Carlton and right across the street from Central Park. Shops at the Plaza is great for breakfast and surprisingly they host a great happy hour. I would also highly suggest a carriage ride in Central Park, our rider was Fati (a guy) with NYC Horse Carriage Rides and he stopped to take great pictures of us at the most beautiful places, so incredibly nice.

Stayed: June 2018, travelled with friends
Thank Laura S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Alex K, Guest Relations Manager at Park Lane Hotel, responded to this reviewResponded 29 June 2018

Thanks for the wonderful review, Laura!

It's fantastic you had such a lovely experience with us. We're thrilled you enjoyed our prime location and proximity to so many of the city's best attractions. That's what we like to see! We're looking forward to sharing another amazing experience with you soon!

Have a beautiful day!

Warm Regards,
Alex K.
Social Media Manager

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