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Reviews (7 362)
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Reviewed 2 weeks ago

This is a great location to stay and/or visit Central Park area. Staff was very acommodating with your request. Very nice afternoon reception provided by hotel for guest. Front desk could increase efficiency of check-in as several were behind the counter but only 1 was checking in customers.

  • Stayed: June 2018, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel
Thank nick4744
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Alex K, Guest Relations Manager at Park Lane Hotel, responded to this reviewResponded 2 weeks ago

Thank you for taking the time to share your review with us, Nick.

We're glad to hear you had such a great experience with us. We care about the satisfaction of our guests so we appreciate you letting us know what we can do to make your next stay perfect. We'll make sure to communicate your feedback to our team.

We're looking forward to sharing an even more pleasant experience with you soon. Thank you again and have a wonderful day!

Warm Regards,
Alex K.
Social Media Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 2 weeks ago

This formerly grand hotel has seen better days, but then again its rates are more reasonable than the five star hotels in this amazing area. The overall condition of the furnishing and finishes calls out for updating, particularly the mattress, which was less than comfortable. But the location directly across the street from Central Park and the great service provided by all staff means it is worth a look if you don’t care to spend big bucks for a five star hotel. A shout out to Mouctar at check-in for his professionalism and helpful attitude.

Room Tip: High floor rooms are worth it to o dilate you from street noise.
  • Stayed: June 2018, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel
Thank frf18
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Alex K, Guest Relations Manager at Park Lane Hotel, responded to this reviewResponded 2 weeks ago

Thank you for the great review!

We're happy you had a pleasant experience with us! It's lovely you enjoyed our convenient location and friendly team so much. That's what we like to see! However, we regret that our quality of accommodations as well as our bedding didn't meet your expectations. We endeavor to offer a top-notch experience for our guests so we'll be sure to discuss your concerns moving forward.

We look forward to hosting you again soon for an even better experience! Have a lovely day!

Warm Regards,
Alex K.
Social Media Manager

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Reviewed 2 weeks ago via mobile

We stayed for four nights. The location was perfect. However, the room was old and needs updating. Also, it was not very clean. There were stains on the blankets and the radiator cover was filthy. Depending on what you are looking for, you may want another hotel.

Stayed: June 2018, travelled with family
Thank Chris G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Alex K, Guest Relations Manager at Park Lane Hotel, responded to this reviewResponded 2 weeks ago

We appreciate your feedback, Chris.

It's disheartening to hear that you had such challenges during your time with us. We're disappointed that our cleanliness didn't meet your expectations and that your room wasn't refreshed properly. The comfort and satisfaction of our guests is important to us so we'll be sure to address your concerns with our team moving forward.

We do hope for the chance to demonstrate the high-caliber service we're accustomed to sharing with our guests.

Warm Regards,
Alex K.
Social Media Manager

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Reviewed 3 weeks ago via mobile

I booked the parklane as we were travelling from the UK to get married. The hotels location is amazing just off 5th avenue and about 15 minute walk from Time square. The hotel is very clean and the cleaners came in every day and were very polite as were most of the staff. The lady checking us in was a little rude and not very friendly we told her we'd come to get married and she nodded and carried on what she was doing, we were so excited and felt a little under whelmed by her response. I was a little dissapointed the hotel didn't make any fuss of us on such a big occasion not even a note in the room even though they knew, just something a little extra id expect for a hotel of this star.
I do agree the hotel is in need of updating carpets paint etc which I imagine would take some time. We enjoyed our stay but I probably would choose somewhere else on our next stay.

Stayed: June 2018, travelled as a couple
Thank Yasmin O
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Alex K, Guest Relations Manager at Park Lane Hotel, responded to this reviewResponded 2 weeks ago

We appreciate the feedback, Yasmin.

We're disappointed that your time with us was less than ideal. Your experience is not on par with the level of service we're accustomed to providing. We regret that we didn't make you feel valued during such a special occasion. Your happiness and satisfaction are important to us so we'll be addressing your concerns with the appropriate members of our team moving forward.

We hope you give us another opportunity to demonstrate the high-caliber service we're capable of sharing with our guests.

Warm Regards,
Alex K.
Social Media Manager

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Reviewed 3 weeks ago via mobile

This is the second time I have stayed at the hotel and it continues to impress on multiple fronts.

Service of staff is always efficient and done with a smile.
Quality of the room is outstanding especially regardless of view.
Cleanliness in every aspect.
Location is terrific in terms of proximity to Central Park, subways. Theaters and restaurants.

In sum, it was a great stay and will be back!!!

Stayed: June 2018, travelled on business
1  Thank lmeyer3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Alex K, Guest Relations Manager at Park Lane Hotel, responded to this reviewResponded 2 weeks ago

Thanks for the excellent review, lmeyer3!

We're delighted your time with us was so outstanding as providing our guests with an excellent experience is very important to us. It's fantastic you appreciated our efficient service and stunning views as well as our clean rooms. That's what we like to see! We look forward to hosting you again soon for another stellar experience.

Have an amazing day!

Warm Regards,
Alex K.
Social Media Manager

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