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All reviews rooftop bar greenwich street spring street hudson river soho hotel new york quiet area great hotel holland tunnel great boutique west side rooms are small lower manhattan statue of liberty few blocks around the corner times square
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Reviewed 28 June 2018

Very noisy room. Staff is not friendly except from Jose the doorbell man who was exceptionally professional and friendly. At the gym the treadmill was broken for the entire duration of my stay (4 days), I would understand 1 or 2 days top max but not 4. I ordered breakfast which arrived 1 hour later, I appreciate that it was free of charge. On our last day, there was a fire alarm test in the morning, I am sure this could have been done in the afternoon to avoid disturbing guests.

  • Stayed: June 2018, travelled as a couple
    • Value
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Review collected in partnership with this hotel
Thank pmaren840736
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Management response:Responded 2 July 2018

Hello Pmaren840736,

We are happy to hear that you enjoyed interactions with Jose, but saddened that you were not able to experience the same service from other members of our staff. Please accept our apology for the breakfast and fire alarm test during your stay. Thank you for sharing this experience, as we are always trying to improve guest experiences. Thank you so much for all the feedback and we hope that you will give us a second chance in the future.  

Sincerely,
Pablo Migoya

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 28 June 2018

The staff was very Nice and helpfulf! Good welcome! Very good location and the best it was that we could bring our dog and stay without any charging! Groceries in front of was very nice too! Good hotel

  • Stayed: June 2018, travelled on business
    • Value
    • Location
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Review collected in partnership with this hotel
Thank pmitto111814
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Management response:Responded 2 July 2018

Hello Pmitto111814,

It is our goal to ensure that our guests feel comfortable and welcomed and we are so happy that you noticed that. We love our location and we are glad that you did as well. Thank you so much for all the positive feedback and we hope you have the chance to stay with us again in the future.

Sincerely,
Pablo Migoya

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Reviewed 27 June 2018 via mobile

Go up to the rooftop for drinks! Great view of the city, delicious cocktails. Usually crowded, but try to get a seat and enjoy. One of the rare rooftop that accepts smoking, which is pretty great! Hidden in Soho, this is a great place to know

Stayed: June 2018, travelled with friends
Thank Camille K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Management response:Responded 28 June 2018

Hello Camille K,

We are so happy to read that you enjoyed your stay and our rooftop bar! That is our pride and joy! Thank you so much for all the positive feedback and we hope you have the chance to stay with us again in the future.  

Sincerely,
Pablo Migoya

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Reviewed 24 June 2018

It is extremely difficult to find an great hotel for a reasonable price in NYC. However, this hotel is the exception. Great value, wonderful hotel in a fashionable neighbourhood. Will definitely stay here again!

  • Stayed: June 2018, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel
Thank GillianSF
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Management response:Responded 26 June 2018

Hello GillianSF,

We are so happy to read that you had a great time. We take pride in our location and are glad that you enjoyed it as well. Thank you so much for all the positive feedback and we hope you have the chance to stay with us again in the future.  

Sincerely,
Pablo Migoya

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Reviewed 24 June 2018 via mobile

Wonderful hotel. The rooftop bars (yes there are two!) are something else. Views on a sunny day are amazing! Service was excellent and the rooms were spacious, modern and relaxing. I’d definitely return if I was visiting New York again.

Stayed: June 2018, travelled with friends
Thank HelenOfCakes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Management response:Responded 26 June 2018

Hello HelenOfCakes,

It is our goal to ensure that our guests feel comfortable. We take pride in our rooftop bar and the views are impecable. Thank you so much for all the positive feedback and we hope you have the chance to stay with us again in the future.

Sincerely,
Pablo Migoya

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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