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Reviews (1 988)
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Reviewed 2 April 2018

Last time when I stayed at the Essex House, about a year ago or so, I stayed in one of the older rooms so it was great to experience their newly renovated rooms this time around. A world of difference!
Beautiful. luxurious and modern update to the product with white, black and grey tones on the guest room. Very chic! Room was very comfortable with a great walk-in closet, huge bathroom and super comfortable bed.
I love staying here because this hotel has some of the best views in the city ( in my opinion )
This was my birthday weekend and the front desk agent recognized the occasion.
Room service for breakfast was fast and delivery person was very pleasant and made small talk while I signed the check.
Overall, another great stay at the Essex House!

  • Stayed: March 2018, travelled solo
    • Rooms
    • Cleanliness
    • Service
Thank crepesuzette78
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sara S, Manager at JW Marriott Essex House New York, responded to this reviewResponded 4 April 2018

Dear crepesuzette78,

First and foremost, Happy Birthday! Thank you for spending such a special occasion with us and for taking a moment to share your thoughts. We are so pleased to hear that you enjoyed another wonderful stay at our hotel, from our beautifully renovated guest rooms to our stunning views and accommodating staff. We would love to welcome you back for another stay very soon.

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Reviewed 1 April 2018

Stayed at this hotel during a family visit to New York City.Great location on Central Park south. Staff very pleasant but not knowledgeable about the rooms at Check In (pull out bed? For a room for 3 was not included..... lots of discussions, nothing they could do, but when we eventually got top the room, it had a pull out)

Restaurant/bar was pretty terrible from the service to the food to the prices.
Executive lounge is the one of the worst i have seen and only open for breakfast from Friday to Monday...

Room Tip: Park views good, inside room are very quiet
Stayed: April 2018, travelled with family
Thank GCHensley
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sara S, Manager at JW Marriott Essex House New York, responded to this reviewResponded 2 April 2018

Dear GCHensley,

Thank you for staying with us and for leaving your valuable review. Although we are pleased that our convenient location, friendly staff, and beautiful views benefited your stay, we regret to hear of the situations you encountered that were less than satisfactory. We will certainly share this feedback with our respective departments and would appreciate the opportunity to discuss any of your concerns further if you contact us directly. Thank you again for your visit and we would love to welcome you back soon.

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Reviewed 1 April 2018

We have not stayed here since the renovations have been done and wow! Fantastic job! The hotel has a great location across from Central Park with many opportunities to explore. The executive lounge has a wide variety of options so that was also a plus. Will definitely stay again.

Stayed: March 2018, travelled with family
Thank Ann C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sara S, Manager at JW Marriott Essex House New York, responded to this reviewResponded 2 April 2018

Dear Ann C,

Thank you for joining us for a wonderful experience in The Big Apple. We are pleased to hear that our beautifully renovated spaces, convenient location just across from Central Park, and proximity to nearby attractions made for a memorable stay in NYC. We look forward to welcoming you back again very soon.

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Reviewed 1 April 2018

Ok, the hotel was nice. Very much in line with what you would expect from a JW Marriott. But Kevin is the reason that I'm writing this review. He did an outstanding job of making us feel welcomed, securing our reservations, making suggestions, & just being friendly. Clearly went above & beyond and stood out from the other employees. Thanks to him, we'll be back soon. Thanks Kevin!!

  • Stayed: March 2018, travelled with family
    • Rooms
    • Service
Thank KH L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sara S, Manager at JW Marriott Essex House New York, responded to this reviewResponded 2 April 2018

Dear KHL,

Thank you for leaving your kind review. We appreciate your valuable feedback and will certainly pass your thoughts along to Kevin; he will be pleased to know that his service greatly benefited your stay. We look forward to seeing you for another memorable experience in the heart of Manhattan again soon.

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Reviewed 29 March 2018

We stayed here 6 nights and enjoyed ourselves. We found all of the staff to be friendly and engaging, and did not have any issues with our stay.

We were staying the first few days for a small meeting taking place at the hotel, and added a few nights on to see the city. As we were staying for a week, a larger room would have been nice, as our room lacked storage for our belongings for close to a week.

Of course, higher floor rooms overlooking the park are highly sought-after, and we were put on the 6th floor- where you can still hear all of the street noise on 59th- which is a busy street, even in the overnight hours. Try getting a higher floor if possible- as the street noise can be bothersome if you're a light sleeper.

Overall, a very nice hotel. Expensive at $400+ a night, but it's NYC- in a city that runs 85% occupancy.

Room Tip: Request higher floors with views of central park.
  • Stayed: March 2018, travelled on business
    • Location
    • Sleep Quality
    • Service
Thank jvntpa
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sara S, Manager at JW Marriott Essex House New York, responded to this reviewResponded 2 April 2018

Dear jvntpa,

Thank you for choosing to stay with us and for taking a few minutes to share your thoughts. Your feedback is incredibly valuable to us, and we are pleased to hear that our welcoming staff made for a wonderful stay. We regret to hear that there were aspects of your stay that did not exceed your expectations and would be happy to discuss this further if you contact us directly. Thank you again for staying with us—we would love to welcome you back again soon.

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