My adult daughter and I booked a tour several weeks ago to visit the 9/11 Memorial. We were fortunate to end up in the tour given by John Saponaro. John was poised, sensitive to the difficult subject matter and yet honest and informative. He absolutely knew his material and the sharing of his own personal story on that fateful day made everything seem even more real. What really stood out was his respect for the area, those who perished and those who visit family and friends at the memorial. One of the best guided tours I have ever taken.