Went on the 9/11 Ground Zero Tour a few days ago. Tour started promptly and we were off w/ our guide Tauren. She began by talking briefly about her personal experience on Sept 11th. I was living in Phoenix, Arizona and had no friends/relatives involved so her perspective as a New Yorker made it instantly more real to me. The talking points on the walk were informative and she had various photos to bring it even more to life. She is very personable and answered everyone’s questions. Would highly recommend Tauren as a guide via this tour. She stayed with us until we entered the 911 Memorial. Great experience.