We really liked the food and the upstairs dining room was a (mostly) peaceful place. We loved the choice of items and the prices seemed fair for eating in Midtown. We came there twice on our trip for breakfast. The issue is with the receipt. On your receipt is a secret code for using the bathroom. Many diners would opt for no receipt to save the paper. Then during the course of their meal they wanted to use the bathroom, only to be told that you have to have the code. The staff refuses to give the code out! I'm sure they are doing exactly as they are trained- but each day we were there a loud confrontation ensued between a patron and a staff member about using the bathroom. It was uncomfortable to witness and a little upsetting. In each case, it was clear that the customer was clearly a patron of the restaurant and had opted to dine in. A better way of resolving this issue would have resulted in a higher rating. The staff clearly are afraid to give the code out. In each case a customer that had their receipt would simply inform the customer of what the code was. We would have returned for another visit during our trip but decided we no longer wanted to support the business because of the handling of the policy. I'm fine with the restroom being reserved for patrons, the policy needs to be handled better to create a more enjoyable experience for all customers.