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“Big bus, big waste of time and money”
Review of Big Bus New York

Big Bus New York
Ranked #229 of 670 Tours in New York City
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Attraction details
Owner description: New York is one of the most thrilling and dynamic cities in the world, and taking the Big Bus sightseeing tour of this multi-faceted city will let you experience all it has to offer. Throughout your tour of New York City you can explore several neighborhoods spanning Downtown, Midtown and Uptown. You can visit top New York attractions and see iconic landmarks throughout your tour, including the Statue of Liberty, Empire State Building, Rockefeller Center and Brooklyn Bridge. There are several Big Bus tickets to choose from that will help you make the most of your sightseeing in New York.
Reviewed 2 weeks ago via mobile

Employees stand on corners trying to sell you tickets, yet not one of them could answer questions, or we would get different conflicting answers.
When we did get on, we were never given ear buds, they were out. We were then told we weren’t going to be making any stops, so no hop off liked planned. We were told another bus had broke down and we needed to rescue them. The tour guide said, more than once, this company sucks. We had asked if we were going to make it to a numbered stop and the same tour guide said “ I don’t know the numbers, who ever made that map is stupid”. When we finally stopped, we got off and got on another bus. This tour guide was friendly towards us and had a lot of information, but he kept picking on the non English speaking tourist and felt the need to share his political views with us. Our plan was to do their red tour then the blue tour. Needless to say we only saw half of the red tour. Between wrong information by the employees and broken down busses, our day of sightseeing was a bust. Total waste of time and money

Thank Bobina2004
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
BigBusNY, Manager at Big Bus New York, responded to this reviewResponded 2 weeks ago

Good Afternoon Bobina2004,

We would like to extend an apology for your experience being less than excellent. It is disconcerting to hear this, being that our guests are our first priority. We train all our ticket agents with the proper knowledge to provide excellent customer service about tickets, passes and any other valuable information to our guests. We service our buses daily. It is upsetting to hear of the inconvenience you had to go through due to a malfunction. As well as, the insufficiency amount of headphone that is provided to all our guests. We encourage our team members to perform our tours in a positive and professional manner. Never the less, we appreciate you taking the time to make us aware of this. We certainly, do not want to be presented this way. We always reference our customers feedback to make the necessary changes to improve our services and provide our guest with a better experience. With this in mind, If I can ask you to forward any information on the tour guides that behaved in this manner and forward it to infony@bigbustours.com. It will be forwarded to upper management for corrective action and ensure this does not occur again. I hope this does not deter you from exploring NY with us again in the future.

Best Regards,
BBTNY

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Write a ReviewReviews (9 272)
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124 - 128 of 9 272 reviews

Reviewed 2 weeks ago via mobile

Today was day 2 of using the bus! we had great tour guides every time we hopped on the bus, but one really stood out to us! Darius did our night tour this evening and he was phenomenal. he was funny and genuine and answered everyone’s questions without hesitation! it was refreshing to have someone that seemed genuinely interested and in love with their job!! hoping to have him as a guide again!

Thank taylorback21
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 2 weeks ago

This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 2 weeks ago via mobile

We spent most of the day riding the Big Red Bus . The first guide was great ! Good recommendation to Juniors !
Second guide was terrible , he interjected his personal opinions on the definition of wealth , race among other topics !
Third guide Matt , was equally horrible and I couldn’t wait to get of the bus !! Not only was his opinion the main part of his narrative , his voice was monotone , drawn out deliberately and boring !!!
I learned very little about NYC and more about opinonions I didn’t care to hear !!

Thank sweetercheeks
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Reviewed 2 weeks ago

This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC

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