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Reviews (11 867)
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Reviewed 28 June 2018

This hotel is located within a short walk of Times Square and Penn Station, which is nice. We were able to walk almost everywhere we wanted to go during our short 36 hour stay. After a Hudson River boat tour, we found that we were also able to walk back from Pier 78 in about 20 minutes. The decor and common areas of the hotel are also nice, and the employees we encountered were friendly. The hotel is definitely one of a kind and very fun. That's where the positives end...

Upon arrival, we planned to use the luggage storage area, but the robot the hotel is known for was broken. My 8 year old daughter was a bit disappointed when we had to resort to leaving our bags behind the desk. Once we got to our room, we were mostly disappointed. We were prepared for a very small area, and it was. However, that didn't bother us. We had a queen room with a bunk, and though my daughter enjoyed that, it was really the only part of the room any of us liked other than the view. There was a lot of wear and tear around the bed, and whenever anyone took a shower, there was no way to keep the water in the shower area. There is no door and the water sprays out into the toilet area, which makes for a messy bathroom. There is also not a good place to hang a hand towel. There is a towel bar under the sink, but towels hanging there are inches, maybe centimeters, from the trash can. Gross! The bed was not very comfortable and there were also some nasty looking stains on the shades.

Though this hotel is rather affordable for NYC, we will pay a bit more to stay somewhere else next time we are in the city.

  • Stayed: June 2018, travelled with family
    • Value
    • Location
    • Service
Thank travelingtula
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hotel_Mgr_365, Manager at YOTEL New York, responded to this reviewResponded 3 July 2018

It was a pleasure to host you while in New York, Tula, and we are glad our Times Square West location enabled you to get the most out of your time here in New York! We pride ourselves on providing an out-of-the-ordinary experience, and we’re glad you enjoyed our friendly crew and fun YOTEL vibes! We’re sorry that YOBOT was feeling under the weather and was unable to assist with your bags, and we’re pleased that this didn’t keep your daughter from enjoying her bunk bed and the great city views. While our visitors often rave about our comfy Serta SmartBeds, we know that this can vary from person to person, and we’re sorry if it wasn’t suited to your personal preference. Your added feedback is much appreciated, and, once more, we thank you for giving YOTEL a try!

Take care,

The YOTEL Crew

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 28 June 2018

I loved the clean and minimalistic feel of the room. It was clean. I also loved the comfortable adjustable bed. The rooftop was fun during the week. It became exclusive over the weekend, which was disappointing,

Room Tip: Bring an extension cord. The sockets for the bunks are not close enough.
Stayed: June 2018, travelled with family
Review collected in partnership with this hotel
Thank Alex_Mat_love_travel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hotel_Mgr_365, Manager at YOTEL New York, responded to this reviewResponded 3 July 2018

Hi, Alex Mat!

We loved having you and we are thrilled that the feeling was mutual! We can’t thank you enough for highlighting our comfy beds, fun social spaces, and clean, sleek cabins, and we appreciate you sharing the great rating. Come back and see us again on your next trip to NYC!

Cheers,

The YOTEL Crew

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Reviewed 28 June 2018

The bed and pillow has extremely comfortable. The room is small but efficient for a hotel room. If you don’t mind showering in a semi glazed shower, you’ll like this hotel. This is a well thought out room for people who want a clean room.

Room Tip: I stayed in the Cabin size room because I was in the city for business.
Stayed: June 2018, travelled on business
Review collected in partnership with this hotel
Thank Susan S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hotel_Mgr_365, Manager at YOTEL New York, responded to this reviewResponded 29 June 2018

Hi, Susan!

We are very proud of our unique YOTEL vibes, and we’re thrilled that you enjoyed the out-of-the-ordinary experience we offer just a short walk from Times Square. We look forward to hosting you again when you are in the mood for a good night’s sleep in a clean and cozy cabin!

Cheers,

The YOTEL Crew

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Reviewed 27 June 2018

Fabulous stay gorgeous comfy bed not much space to hang clothes though but fridge a nice touch, fabulous roof top bar with great views but a little on the pricey side, very modern hotel, we would definitely stay again felt really safe as need to have room key to operate lifts …...

Room Tip: High floor with city view
  • Stayed: June 2018, travelled as a couple
    • Location
    • Sleep Quality
    • Service
Thank Gillian N
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hotel_Mgr_365, Manager at YOTEL New York, responded to this reviewResponded 28 June 2018

We loved welcoming you to New York, Gillian, and we appreciate you sharing your positive feedback! It’s nice to know that you got a good night’s sleep in our ultra-comfy SmartBeds and got to enjoy the views and social spaces on FOUR. We hope you’ll be inspired to visit us again the next time your travels bring you to Manhattan!

Best,

The YOTEL Crew

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Reviewed 27 June 2018

Yotel is perfectly located, it's close to Times Square, Moma, and to a major subway station. And it's very reasonably priced.
The reason why I wasn't impressed was things were broken and not well maintained.
The self-check-in kiosk malfunctioned when I was checking in, and the desk and the shelves around the TV in the room were scratched and grubby.
The ice machines were also broken (all in different ways), and I had to climb 4 floors to find a machine that was working.
And lastly, the kiosk once again malfunctioned when I tried to check out.
Good price for the location, but wish it was better maintained.

  • Stayed: June 2018, travelled solo
    • Sleep Quality
    • Cleanliness
    • Service
1  Thank NY K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hotel_Mgr_365, Manager at YOTEL New York, responded to this reviewResponded 28 June 2018

Greetings from NYC!

We loved hosting your recent jaunt to New York, and we’re glad to see that our Times Square West location allowed for easy access to some of our favorite attractions. We are sorry to learn of the issues you mentioned, and we appreciate you bringing them to our attention so that we can see to it that they are addressed prior to your next stay. We’re confident you’ll be pleasantly surprised!

Cheers,

The YOTEL Crew

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