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“Decent Place to Eat”

Bill's Bar & Burger
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Ranked #1 145 of 15 766 Restaurants in New York City
Certificate of Excellence
Price range: US$30 - US$30
Cuisines: American
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Restaurant details
Good for: Child-friendly, Groups
Dining options: After-hours, Breakfast, Delivery, Reservations, Takeout
Dining style: Casual Dining
Neighbourhood: Midtown
Cross street: 51st between 5th and 6th Avenues
Transit: Take the B D F M trains to 47th-50th Streets (Rockefeller Center) or E and M trains to 5th Avenue and 53rd.
Description: Serving homage to burger and shake lovers, Bill's Burger & Bar first opened its doors in 2009 at Rockefeller Center in New York City - the largest standalone burger joint in the country. It continues to dazzle patrons with an impressive craft burger list that includes its signature Bill's 'Fat Cat' Burger that was listed as one of CNN's "Top 10 Burgers in America" and continues to be ranked among New York sources like The Daily Meal and Thrillist. The popular restaurant is known for offering a welcoming, low-key environment for guests to enjoy good company, great food and its extensive list of local and craft beer.
Reviewed 28 June 2018

We had a decent hamburger and fries at Bill's Bar & Burger. The food was a little expensive, but it was OK.

    • Value
    • Service
    • Food
Thank MottTheHoop
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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61 - 65 of 2 987 reviews

Reviewed 25 June 2018 via mobile

Having arrived in NYC a couple of hours earlier from a long flight we were hungry and just wanted to get something to eat. The burgers were good but the service was lacking and the ambiance not great with queues of women waiting in the restaurant for the toilet to become available.

Thank L G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 23 June 2018

When one visits a restaurant near a cultural center, one assumes, fairly or not, that some hint of that same culture might imbue itself in the restaurant. Alas, this was not the case for Bill's Bar and Burger, an enormous restaurant on 51st St between 5th and 6th Avenues, not half a block from St. Patrick's Cathedral.
Upon entry, I was immediately confronted by people waiting near a staircase and the entryway; it was lunch hour, and there were no places to sit or even stand out of the way. Diners sat in what appeared to be uncomfortably close proximity to tourists with MoMA bags, children looking for the bathroom, and waiters maneuvering trays of food. I was constantly adjusting myself for other people as they passed. Overhead, rock music blared to the point where I could not hear the words of my aunt, not two feet from my side.
When we were guided to our seats -- a booth -- I found that bottle caps, straw wrappers, and other paraphernalia on the seats. That such litter remained after the table was bussed was an immediate warning sign, but another one immediately followed when I pointed out the trash to our waiter, who simply shrugged and suggested that we sweep it to the floor ourselves. Mind you, this is an eating establishment, one where diners use their hands more than at almost any other eatery.
We ordered a Mamoo burger, Mini B’s (sliders), and a classic “Bill’s Burger,” as well as French Fries, onion rings, and a milkshake. The food arrived promptly, but that is its only redeeming characteristic, for almost every item was disappointing in some way or another. Looking back, I see that the first warning sign that this was not a serious burger establishment is that the waiter did not ask how the burger should be cooked. A restaurant that alleges to serve one of the top 10 best burgers in the city should know how to grill a patty medium.
The Mamoo burger was an incoherent and disorganized mess of an item. Mac and Cheese, barbecue brisket, and onion mayo formed a cacophonous hurricane of flavors; the dish, sitting before me, looked like a meal a thirteen-year-old put together using the leftovers of a Fourth of July cookout. The Mac and Cheese itself was also pathetic: limp pasta, inconsistently distributed cheese, and the occasionally cold macaroni made for an entirely unpalatable experience. The barbecue brisket came in tiny chunks which had fallen out of the burger before arriving at the table; had they been removed (or eaten by the waiter, perhaps) en route, I would have been better off, so poor was the fusion of brisket and burger here.
The sliders were disappointing as well: a vestige of grilled onions over American cheese whose corners had the slight hardening characteristic of Singles, and meat that was unevenly shaped. The classic burger – the one thing on the menu the restaurant should be able to get right – was an unappetizing mess of cheese, lettuce, and meat, with inconsistent textures and unevenly spread sauce. Despite being fresh out of the kitchen, the bun was somehow soggy.
The fries and onion rings were not remarkably bad, except that the fries looked and tasted like the sort one buys in the frozen foods section of a budget supermarket, and that the onion rings seemed to have a small village’s daily sodium content covering them.
The biggest confusion of the meal, however, was the vanilla milkshake. It was simply vanilla ice cream, scooped from some box into the tall glass usually used for milkshakes, and topped with ice cream. No effort at churning was made by the kitchen, and I ditched my straw early on to use the accompanying spoon, a move that saved me time and cost me in pleasure. It was not a milkshake, but a mockery and a shadow of one.
The only thing saving this restaurant from a 1 star rating is that its staff was pleasant to interact with, making sure that our orders were right and bringing mayonnaise to dip promptly. If the food was as good as the staff was kind, this would easily be a four-to-five-star review.

    • Value
    • Service
    • Food
1  Thank Brian P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 21 June 2018 via mobile

Called on our first night back in NYC. Arrived about 5:30 pm and place was fairly quiet so we were taken to a table straight away. Once seated and perusing menu we noticed the happy hour as the happy hour offers were tagged at the table. We only took advantage of the half price beers (normally $9 a pint - ouch) the other choices were all from the main menu. There are very few choices for vegetarians which could easily be improved on. When the bill came with the beers were full price and the server explained that there was tiny print at the bottom of the offer menu that the offers are only available at the bar...so why display the offer menu so prominently at the sitting area and have the T & C less prominently. Anyhow the server explained it happens all the time and as we had only 2 draught beers he removed one.

So overall the food was okay but nothing outstanding and as explained above could be easily improved. Service was good and issue sorted quickly but still embarrassing. Why do restaurants do this? Just be clear about pricing as one bad experiences may prevent a further visit.

Thank PKGateshead
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 19 June 2018 via mobile

Ate here on a Sunday lunchtime so was busy service quick and efficient without feeling rushed staff attentive and polite burgers were AMAZING highly recommended

Thank gordon s
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC

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