We loved visiting the museum, but we did have issues. One of the main issues was the plaques describing the displays. They were so small that you have to crowd around other visitors to read them. If your vision isn't the best, this can be frustrating.
Another issues we had was the lack of video that was offered. Even the videos that were offered, the theater was so small and jammed packed. My suggestions; let visitors immerse themselves in this experience. I realize that many victim survivors family were involved in the creation of this museum and I understand why.
But the museum staff and leaders need to recognize that many people that will visit has no fram of reference for the 9/11 attacks. Therefore, I hope adjustments can be made as time goes on. I think that visitors need to feel or understand the horror of that day.
On a positive note, the staff at the museum are above and beyond the best we've ever met at a historical site. Kudos to who trains the staff and kudos to the staff. You made our visit amazing.
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