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2 - 7 of 7 reviews
Reviewed 3 weeks ago

I stayed here last week for a few days on my first trip to Manhattan as an adult. This hotel used to be a private airline crew hotel until it was recently renovated and reopened to the public. Overall, I was very impressed and enjoyed this hotel. It is very expensive (compared to hotels in places I normally stay at) and things like the breakfast are kind of limited (just simple pastries and coffee / tea), but the price was quite reasonable when I compared it to other NYC hotels in the area. Be prepared for a ridiculous set of taxes to be added to your bill, but that isn't their fault.

They only have 4 rooms per floor, and the hotel occupies 37 floors. I stayed on the 15th floor.

The room was comfortable, with new furniture. They greet you with a personalized card and a small box of chocolates. The bathroom is spacious and has a nice large shower stall. I found it odd there was no towel bar to hang towels up, but that's minor. The closet has a nice little safe, which I used several times. They also give you a mini-fridge in a cabinet to store your own drinks and food, which I did use.

The staff was excellent, very friendly and attentive. One day I had an issue with the AC in my room, and I ran into the building engineer in the elevator. He promptly stopped on my floor to check it, and the next day remembered me when we met again in the elevator and he asked if all was OK.

I only have two small complaints: The first is that one elevator was out-of-service, so that meant I had long waits a couple times for the other one. The second is that the WiFi access points need to be relocated. I had great signal strength (and decent speed) near the door to my room, but at the desk by the window at the room's far side it was so weak I couldn't use it. The building absorbs the signal.

Otherwise, I highly recommend this hotel, and would stay here again when I next come to Manhattan.

  • Stayed: June 2018, travelled solo
    • Value
    • Rooms
    • Service
1  Thank Colin A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 4 weeks ago via mobile

I just love the staff. Amazing!!! Vertical friendly and helpful. The location of the hotel is really good and the moisturiser provided smells lush. Maybe th lifts situations need to be fixed tho! I definitely recommend it!

Stayed: June 2018, travelled on business
2  Thank Valentin R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 9 June 2018

We stayed in New York City two days and one night. We checked in on June 6 and checked out on June 7.

Customer Service: Compared to other hotels we stayed at, the customer service is great. Friendly and very helpful folks. When we first entered our room, there was a personal card and a box of chocolate waiting for us.

Room: It has to be one of best rooms we stayed in. It was very modern and simplicity. The view is nice. I was pretty impressed with the bathroom and the coffee maker.

Cleanliness: This is a critical factor for me when booking hotels. I have nothing to complain about the room.

  • Stayed: June 2018, travelled as a couple
    • Sleep Quality
    • Cleanliness
    • Service
2  Thank love2cusmile86
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 9 June 2018 via mobile

I love this hotel, it’s a great place to stay. The rooms are really great, they are fresh, light and modern. I love the quiet air conditioning and which is a bonus. The staff are friendly and helpful.

Stayed: November 2017, travelled solo
3  Thank Beetravels
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 2 weeks ago via mobile
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Stayed: June 2018, travelled on business
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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