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All reviews family suite park avenue great hotel new york ac wifi elevator sleep shower floor rooms nyc
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Reviewed 20 June 2018

I stayed here last week for a few days on my first trip to Manhattan as an adult. This hotel used to be a private airline crew hotel until it was recently renovated and reopened to the public. Overall, I was very impressed and enjoyed this hotel. It is very expensive (compared to hotels in places I normally stay at) and things like the breakfast are kind of limited (just simple pastries and coffee / tea), but the price was quite reasonable when I compared it to other NYC hotels in the area. Be prepared for a ridiculous set of taxes to be added to your bill, but that isn't their fault.

They only have 4 rooms per floor, and the hotel occupies 37 floors. I stayed on the 15th floor.

The room was comfortable, with new furniture. They greet you with a personalized card and a small box of chocolates. The bathroom is spacious and has a nice large shower stall. I found it odd there was no towel bar to hang towels up, but that's minor. The closet has a nice little safe, which I used several times. They also give you a mini-fridge in a cabinet to store your own drinks and food, which I did use.

The staff was excellent, very friendly and attentive. One day I had an issue with the AC in my room, and I ran into the building engineer in the elevator. He promptly stopped on my floor to check it, and the next day remembered me when we met again in the elevator and he asked if all was OK.

I only have two small complaints: The first is that one elevator was out-of-service, so that meant I had long waits a couple times for the other one. The second is that the WiFi access points need to be relocated. I had great signal strength (and decent speed) near the door to my room, but at the desk by the window at the room's far side it was so weak I couldn't use it. The building absorbs the signal.

Otherwise, I highly recommend this hotel, and would stay here again when I next come to Manhattan.

  • Stayed: June 2018, travelled solo
    • Value
    • Rooms
    • Service
1  Thank Colin A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Management response:Responded 26 July 2018

Dear Colin A,

We are honored to have been your hotel of choice for your first trip back as an adult! Thank you for your detailed review; your comments and suggestions will most definitely be taken into consideration as we aim to consistently improve. Our staff is committed to ensuring a warm welcome and comfortable stay for every guest.

Thank you for recommending the Concorde Hotel! We would love to welcome you back on your next visit to Manhattan..

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 18 June 2018 via mobile

I just love the staff. Amazing!!! Vertical friendly and helpful. The location of the hotel is really good and the moisturiser provided smells lush. Maybe th lifts situations need to be fixed tho! I definitely recommend it!

Stayed: June 2018, travelled on business
2  Thank Valentin R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Management response:Responded 26 July 2018

Dear Valentin R,

Thank you for your mention of our staff. We are dedicated to providing a most comfortable stay by meeting the needs of our guests. We are delighted to have met your satisfaction and value your review. Please pardon any inconvenience caused as we continue to improve and deliver exceptional service. The Concorde Hotel is currently undergoing an elevator modernization that will provide a more luxurious and swift transport from floor to floor.

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Reviewed 9 June 2018

We stayed in New York City two days and one night. We checked in on June 6 and checked out on June 7.

Customer Service: Compared to other hotels we stayed at, the customer service is great. Friendly and very helpful folks. When we first entered our room, there was a personal card and a box of chocolate waiting for us.

Room: It has to be one of best rooms we stayed in. It was very modern and simplicity. The view is nice. I was pretty impressed with the bathroom and the coffee maker.

Cleanliness: This is a critical factor for me when booking hotels. I have nothing to complain about the room.

  • Stayed: June 2018, travelled as a couple
    • Sleep Quality
    • Cleanliness
    • Service
2  Thank love2cusmile86
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Management response:Responded 26 July 2018

Dear love2cusmile86,

We are most pleased to have satisfied your needs during your stay at the Concorde Hotel. Our staff is dedicated to providing each guest with a warm welcome and comfortable stay.

Thank you for choosing the Concorde Hotel and taking the time to share your review!

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Reviewed 9 June 2018 via mobile

I love this hotel, it’s a great place to stay. The rooms are really great, they are fresh, light and modern. I love the quiet air conditioning and which is a bonus. The staff are friendly and helpful.

Stayed: November 2017, travelled solo
3  Thank Beetravels
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Management response:Responded 26 July 2018

Dear Beetravels,

Thank you for your review. We are delighted that you had an exceptional stay and were able to take advantage of our newly renovated rooms. We are committed to providing our guests with a more than satisfactory experience to remember.

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Reviewed 6 days ago
Google Translation

Room Tip: Minimum Guest Room avec vue sur la ville , un peu plus cher mais ca en vaut la peine .
  • Stayed: October 2018, travelled as a couple
    • Value
    • Cleanliness
    • Service
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
fkecici, Manager at Concorde Hotel New York, responded to this reviewResponded 6 days ago

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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