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Reviewed 2 April 2018

We really enjoyed our stay at Crown Plaza Midtown. It is clean, modern, reasonably priced for NY and in a great location. Rooms are very simple with a lot of mirrors to visually increase the space, wardrobe was really small though but fine if you travel light.
Our daughter got plenty of free snacks from friendly front desk during check in and the doorman was very helpful with directions where to park the car.

  • Stayed: February 2018, travelled with family
    • Value
    • Sleep Quality
    • Service
Thank Ksenia M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Dieter S, General Manager at Crowne Plaza HY36 Midtown Manhattan, responded to this reviewResponded 3 April 2018

KseniaOey,

Thank you for your excellent rating and for sharing your picture of our brand new property here on our Trip Advisor! I am pleased to read that our commitment to genuinely personable excellence resonated during your time with us. We hope to see you many times in the future and thank you for your feedback!

Be well,

Dieter Schmitz, CHA
Area General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 2 April 2018 via mobile

Perfectly located for visiting Manhattan (few minutes to Penn station, 10' to Times Square) with spacious (based on NYC standards!) and clean rooms and helpful staff. The hotel has been renewed recently

Stayed: March 2018, travelled solo
Thank fruss
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Dieter S, General Manager at Crowne Plaza HY36 Midtown Manhattan, responded to this reviewResponded 3 April 2018

fruss,

I am elated to read that your experience matched the tones of excellence we demand from ourselves here at the brand new HY36! As your review alludes to our central location makes enjoying the many legendary attractions here in Manhattan a true breeze. We hope to have the honor of having you with with us again the next time your travels from the UK brings you to NYC!

Be well,

Dieter Schmitz, CHA
Area General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 1 April 2018

Perfect location for Madison Square Garden event. Friendly staff with newly renovated rooms with all amenities. Only minor complaint was that our booking included breakfast ,but upon ordering we were told certain items would an extra charge. That was not disclosed when reservation was made. The breakfast food was very good.

Stayed: March 2018, travelled with friends
2  Thank BOB2029
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Dieter S, General Manager at Crowne Plaza HY36 Midtown Manhattan, responded to this reviewResponded 3 April 2018

BOB2029,

Thank you for allowing us to be your home away from home during your visit for the Billy Joel concert as MSG, a quick walk from our property! Our breakfast package does include the majority of our menu with only a select few items omitted which are marked on our menu. I apologize our TGA team did not reiterate this distinction shown on the menu when you ordered however I am pleased you enjoyed our food overall. We hope to see you many times in the future and thank you for your excellent rating!

Be well,

Dieter Schmitz, CHA
Area General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 1 April 2018

This hotel was top notch. The staff was so friendly, the food was great, the rooms were very comfortable and spacious. The hotel was very reasonably priced for a Time Square. If you are looking for a great hotel highly recommend this one.

Stayed: March 2018, travelled with family
1  Thank sydneykatzmansmom
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Dieter S, General Manager at Crowne Plaza HY36 Midtown Manhattan, responded to this reviewResponded 3 April 2018

sydneykatzmansmom,

Thank you for your excellent rating and for being our valued guest. I am thrilled to read that your experience was at an all encompassing excellent one during your time with us from Maryland. We greatly appreciate your recommendation and hope to see you again in the near future!

Be well,

Dieter Schmitz, CHA
Area General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 1 April 2018

This is a very nice hotel. From the entrance way all the way up its a pretty hotel.
Front desk service, valet and door service personnel were top notch professional.
Rooms were exquisitely decorated and quiet, very clean, and loaded with comfort features. Great view, heat & A/C worked perfectly. Bathrooms very clean and loaded with towels, toiletries, etc. The restaurant with bar next door TGA is great for breakfast and dinner and drinks in the evening. Sometimes with live entertainment. The Back Yard Beer Garden is fantastic and morphing into something really special. The opening skylight roof will make this that place to go come summertime.

Room Tip: Not a bad room in the hotel.
  • Stayed: March 2018, travelled with family
    • Value
    • Location
    • Service
1  Thank Evan K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Dieter S, General Manager at Crowne Plaza HY36 Midtown Manhattan, responded to this reviewResponded 17 April 2018

Evan K,

We aim to provide a genuinely personable guest experience unlike any other in hospitality today which I am thrilled to read we were successful in doing during your time with us! As you mention our restaurant, TGA, provides delicious options for all meals and two great bars. We hope to see you again many times in the future and thank you for your review!

Be well,

Dieter Schmitz, CHA
Area General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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