Having read all the reviews I was terrified tbh! But either we were really lucky or Statue Cruises have altered their way of working as we literally sailed through the reserve queue and were in and out of security and on ferry in less than ten minutes.
We booked online and reserved a pedestal spot about 6 weeks before our trip and I would say it's the only way to do it as the other queue was HORRIFIC.
Save yourself the horror and book online. Crown tickets are booked up months in advance so unless you're really organised you won't grab one but the view from the pedestal is grest plus you get access to the raised area at the foot of the statue to get stunning pics but without all the crowds.
Staff were busy but not unprofessional in my opinion. Yes there are big crowds that like on and off the ferries and you are likely to be standing but the trip is fairly short so shouldn't really trouble you that much.
Plan ahead. Don't take a big bag. We just had a purse and camera. You will go through airport style security so be prepared to take off belts etc just as you would at airport.
The statue herself is amazing up close. Well worth the visit and the slight queues. But do book on advance and skip the horrid queues.
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