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Reviews (4 718)
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2 527
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All reviewscentral parkrandolph's barcary grantgreat locationnew yorktimes squaremuseum of modern artbrick wallchocolate covered strawberriesradio city music hallrockefeller centerfew blocksfifth avenueupgraded to a suiteroom was largehotel barking bed
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Reviewed 2 April 2018

We have been staying at the Warwick for many years and it is still my favorite. I love the people who work here - the housekeeping staff, the doormen, the bellmen, the front desk and the wait staff at Randolph's. They are all wonderful. We love the food at Randolph's and the exquisite drinks. The location is the best and central to everything I like to do when visiting New York. Our bed and luxurious sheets were heavenly!!

Room maintenance was an issue. We had walls that were worn looking and in one instance there was a small hole that needed to be filled in and repainted, a light switch that were not secure to the wall, The woodwork in our room was scuffed and marked. The halls also looked tired. One of the three small passenger elevators was broken throughout our stay. We ended up taking the service elevator twice. Also, I like to have a grab bar in the tub. The Warwick's bathrooms are small, lovely and marble but there is nothing to hold as one enters or exits the tub. We find that most hotels have a grab bar as a universal accommodation - not just in rooms designed for disabled guests. There was no mat or feature on the floor of the tub to prevent falls.
Again, it remains my favorite hotel in New York. I hope that these suggestions are helpful and that I can give the Warwick 5 stars next time.

Stayed: March 2018, travelled as a couple
Thank Madison5000
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
jfabian2017, Director of Front Office at Warwick New York, responded to this reviewResponded 3 April 2018

Thank you again for staying with us. We appreciate your feedback and for continually making the Warwick New York your home away from home. We are pleased that you enjoyed your stay however we would like to apologize at the same time for the issues that you encountered during your stay.
Our Engineering staff continually checks our rooms for maintenance issues and repair. However, they clearly missed this room. I will make sure that they address and correct these issues.
As with the elevator issue, we did have one elevator that was not working. As much as we wanted to expedite to fix it, our elevator company was waiting for the replacement parts which they only received last Monday.
Please do not hesitate to contact us if you need any assistance and we are looking forward to your next stay.

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Reviewed 2 April 2018

Recently stayed at the Warwick with my husband and daughter over Easter weekend. The check in was quick and efficient. Our room was small with a window facing inside to skyscrapers and scaffolding. It felt a little like a prison cell. The bathroom was fairly small, but ok by NYC standards. The good news is that the room was clean. The elevators were very slow only to find out the next day that one of the three had to be taken out of service. It was a crowded holiday weekend so waiting was very frustrating. Someone finally showed us to the service elevators which we took with the employees (who were super pleasant). I would also suggest that the hotel get a specific car valet section. We had to wait in the front desk line to ask to have our car brought around. The best part of this hotel is the location right on 6th ave...Duane Reade a few doors down, Time Sq or Central Park within a 10 minute walk and Magnolia Bakery a few blocks away.

Stayed: April 2018, travelled with family
1  Thank Deb P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
jfabian2017, Director of Front Office at Warwick New York, responded to this reviewResponded 3 April 2018

Thank you again for staying with us. We appreciate your feedback.
I am pleased the you enjoyed your stay especially the cleanliness and the location of the hotel.
We do offer different room categories located throughout the building. Some of them faces 54th street and the others 6th Avenue.
I would like to apologize at the same time for the elevator wait times. We did have one elevator down during the weekend and our elevator company was waiting for the replacement parts which they only received last Monday.
Please do not hesitate to contact us if you need any assistance and we hope that we can welcome you back soon.

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Reviewed 1 April 2018 via mobile

This magical hotel is the best place to experience in Manhattan. Early 20th century fashioned with every service supplied with kind and gentle staff. This hotel is haunted by the Hollywood acting people of old times. The rooms are large and tidy in every corner. It has been a pleasure to stay and breath that amazing atmosphere. Will be there again Randolph!

Stayed: March 2018, travelled on business
Thank Maurizio V
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Billy K, Guest Relations Manager at Warwick New York, responded to this reviewResponded 4 April 2018

Thank you again for staying with us. We appreciate your feedback. It is so heartwarming to hear that the hotel and the staff was able to assist you during this difficult time. We are looking forward to your next stay.

Regards,
Joel Fabian
Director of Front Office

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Reviewed 1 April 2018 via mobile

We stayed at the Warwick for 7 nights in April 2018, travelling as 2 adults and 2 teenagers.

To the positive
- great location for the hotel, 5 mins to Central Park, 15 to Times Square, subway and taxis always close by
- all the doormen are great, with a welcome and a farewell every time you walk through the doors of the hotel
- hotel full of heritage and story

To the negative
- big building work going on right outside the hotel, with the materials lift starting into life at 6am on weekdays, so it’s an early wake up call everyday!
- the room we stayed in was a double premium, so the ones with two double beds and a separate living area. But the beds really are small doubles, so no change of any body sleeping in the same bed with somebody else without getting pretty close (clearly not something mixed sex teenager siblings want to do). So we were forced to get an extra rollaway bed for the living room.
- price of breakfast in the hotel is very high, much cheaper and good options close by

Stayed: April 2018, travelled with family
2  Thank F543GBdavide
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
jfabian2017, Director of Front Office at Warwick New York, responded to this reviewResponded 3 April 2018

Thank you again for staying with us. We appreciate your feedback.
We are pleased that you enjoyed your stay with us, especially the history of the hotel, the cleanliness, size of our rooms and the location of the hotel.
We will make sure that we share your kind words with our doormen who made your stay memorable.
Unfortunately, during your stay as well, we are doing some work to maintain the historic façade of the building. We do our best to make sure that we minimize the inconvenience to our guests.
Please do not hesitate to contact us if you need any assistance and we hope that we can welcome you back real soon.

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Reviewed 31 March 2018 via mobile

This hotel, whether you are in a standard room or a suite, is a good size, nicely decorated, very clean, and in a great location! Very close to Central Park andcto excellent restaurants. If you don’t want the yummy hotel buffet, zip down the street (just a block) to Astro’s for a huge variety!

Stayed: March 2018, travelled with family
1  Thank 959shawnc
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Billy K, Guest Relations Manager at Warwick New York, responded to this reviewResponded 4 April 2018

Thank you for staying with us recently and for your glowing remarks. We were thrilled to read that you enjoyed staying in one of our luxurious suites and also took advantage of our hotel's central location. Please come visit us again on your next visit to the Big Apple!

Warm Regards,

Billy K
Guest Relations Manager

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