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Reviewed 31 May 2016 via mobile

I have just finished an NYC stay with 3 nights at Candlewood Suites NYC. The location is fantastic and very central so it is great for exploring NYC. In terms of facilities it isn't great (on site groceries/shop overpriced, dishwasher broke and not fixed despite asking). Nonetheless as a place to touch base, sleep and shower it is fine but don't expect anything luxury.

Stayed: May 2016, travelled with family
Thank Naomi C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Liz R, Front Office Manager at Candlewood Suites New York City Times Square, responded to this reviewResponded 1 June 2016

Hello Naomi C,

Thank you for staying with us during your New York Trip and thank you for your hotel review, we value and appreciate your feedback. We apologize for any inconvenience caused during your stay but we hope to see you again in the near future.

Sincerely,

Edes Dimapilis

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 30 May 2016

On the whole a positive experience, although there were a few glitches, like when we came back tired from a day of museum hopping on our last day and found our door keys didn't work anymore. Also some of the equipment for the kitchen was challenged. But the staff quickly replaced the broken items. We stayed on the 30th floor to get above the street noise, but I think I'd pick a more mid-level floor next time, just so going up and down didn't take so long. Nice staff, efficient and friendly. Good location, really nice to have the kitchenette.

  • Stayed: April 2016, travelled as a couple
    • Sleep Quality
    • Cleanliness
    • Service
Thank Wynne K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 28 May 2016

On a previous trip to NYC stayed at the Holiday Inn Express next door. What I liked better about it: breakfast included. What I like better about Candlewood is pretty much everything else. No free breakfast but the room had a fridge, stove, microwave, and was stocked with what you need to do a little dining in. Nice to be able to bring leftovers home too. The room was bigger than next door. Clean and comfortable. Somehow quieter and the elevator was a good bit faster. Hardly ever waited and I was on 29th floor. Friendly staff and not a bad walk at all to Times Square, Hells Kitchen eateries, and theaters. Would definitely book again.

  • Stayed: May 2016, travelled on business
    • Value
    • Location
    • Service
Thank 3lionsfan
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 26 May 2016 via mobile

The located of the hotel is great for doing all the touristy things - walking distance to Times Square, Empire State Building, Rockefeller Centre, Central Park, 5th Avenue, MoMA etc. However, it is super busy in this area as it is close to all the main attractions. Room was good, comfortable, however the decor probably need an update, but you pay for what you get. Staff were pleasant, not that helpful about recommendations on best ways to secure Broadway tickets.

Stayed: May 2016, travelled with friends
Thank Rubym7
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
IHGService, Guest Relations Manager at Candlewood Suites New York City Times Square, responded to this reviewResponded 11 June 2016

Dear Rubym7,

Thank you for taking the time to write a review of our hotel. I am pleased to know that you found our rooms comfortable. On the other hand, I apologize for any shortfalls that may have caused you inconvenience. Let us assure you that we want nothing more than to ensure your satisfaction up until you leave our hotel so we truly appreciate that you have shared your feedback with us. I am confident that our management will continue to do their best to improve in order to accommodate you better in the future if you give us the chance.

Sincerely,

Faith R
Case Manager
IHGService

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Reviewed 24 May 2016

Candlewood has a kitchenette, which is a joy after a couple of weeks of travelling. There are grocery markets nearby, we found great meat and vegetables at reasonable prices. The hotel is close to Times Square and subway. Our room has a queen bed, desk,and lounge chair, as well as a very large fridge. There is a free laundry downstairs also. Reception was efficient and helpful with giving directions. The rooms are not cleaned every day, which suits us just fine, but you can ask for anything, like towels, rubbish removal and it will be attended to.

Stayed: May 2016
Thank jftkw
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Teresa V, Front Office Manager at Candlewood Suites New York City Times Square, responded to this reviewResponded 26 May 2016

Hello Jftkw,

Thank you so much for giving us 4 stars for your experience during your stay. We look forward to you coming back so we can give you a 5 star experience!

Warm regards,
Edes Dimapilis

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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