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Reviewed 5 weeks ago

We had such an amazing weekend
The pools were amazing and all three of my kids had so much fun . Staff were friendly and helpful.
Rooms were clean and the beds were so comfy . Drinks by the pool were yummy and relaxing

Date of stay: May 2021
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Review collected in partnership with this hotel
Thank mklacoste27
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reuben Medina, Owner at Town and Country Resort San Diego, responded to this reviewResponded 4 weeks ago

Dear mklacoste27,

Wonderful to have you stay with us at the Town and Country Resort for your San Diego visit. From the amazing pools, friendly and helpful staff, and comfy beds to the drinks by the pool, we’re glad your weekend with your kids was fun and amazing.

Thank you for staying with us and we look forward to welcoming you again in the future.

Best regards,
Reuben Medina
Director of Operations

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Reviewed 5 weeks ago via mobile

Having stayed at this hotel a few times before we were excited to revisit after the renovation. Let me start with the good. We booked through Travel zoo. It was a killer deal but very difficult to navigate. Major kudos to Lori in the reservation department that called me and told me “There is nothing I cannot fix”. She is a treasure. Check in was difficult because I also needed a PIN number for the Travel zoo reservation. Who knew? Chris at the front desk is another treasure. He worked with me and my Travel zoo account to figure everything out and get us checked in. Many thanks! The other good...our breakfast that was included with our stay. Delish! Now...
We were told to park in the new multi floor parking structure. Our room key didn’t work to get entrance. They did manually raise the arm to get in. Now we need to walk to the elevator, through the resort and wrestle our suitcases up at least a dozen stairs to get to the elevator to get to our room. Did I mention we had a toddler with us?
The remodel is lovely but know that this is a family resort. Lots of kids in the pool and common areas. It is not a quiet peaceful atmosphere. There is nothing wrong with this as long as you know what you’re going to experience. There was a wedding the night we checked in. The amplified noise was nothing less than unbearable and it went on until 10pm. It would be very difficult to sleep before that time.
We tried to eat dinner in the restaurant but were told we could not because they were only taking those with reservations. We were directed to the Monkey Bar to order from their menu. Very limited but we were tired after driving for 7 hours and had a toddler with us. So we ordered. Very pricey menu items. It took 50 minutes to get our food! Really? Unacceptable.
The room... Decor is nice. Sort of a Mid Center Modern with a great bed, linens and seating. But strangely missing some amenities that you would find at most hotels. Two paper cups for coffee. No other glasses for beverages, taking meds etc. One bar of soap to share between the sink and tub. No where to hang a used towel. Our safe was not working but after texting the provided number a gentleman came within an hour to replace the battery. The elevator area could use a good cleaning.
So unfortunately the Town and County will not be recommended.

Date of stay: May 2021
Trip type: Travelled with family
Thank CaliforniaTravelady
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reuben Medina, Owner at Town and Country Resort San Diego, responded to this reviewResponded 4 weeks ago

Dear CaliforniaTravelady,

Thank you for taking time to share the details of your recent visit with us. We appreciate your letting us know about the excellent service provided by Chris at check-in, and that you enjoyed your delicious breakfast, our new mid-century styling and our wonderful beds. I am very sorry to hear that not all of your stay was a positive one. My apologies for the room issues, wedding noise and delayed food service. We have shared your comments with the management overseeing those areas.

The overall experience you are describing is not the type of visit we believe any of our guests should have and I hope that you will give us the opportunity to provide a better experience for you during a future stay.

Sincerely,
Reuben Medina
Director of Operations

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Reviewed 8 May 2021

Would definitely come again David was amazing his service was phenomenal the room is clean just not refrigerator where prior guest had left their food the pool and the hot tub are to die for. Will be back

Date of stay: May 2021
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Review collected in partnership with this hotel
Thank tinamarie86a
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reuben Medina, Owner at Town and Country Resort San Diego, responded to this reviewResponded 5 weeks ago

Dear tinamarie86a,

So glad you enjoyed your stay with us and would definitely return in the future to the Town and Country Resort. We’ll pass along your appreciation of David’s amazing service. Please come back and enjoy the hot tub and everything else available at this “beautiful little gem” again soon.

Warmest regards,
Reuben Medina
Director of Operations

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Reviewed 6 May 2021

While theres still some kinks to work out (one rooms AC kept going out), the hotel looks and restaurant upgrades are great with good food, the pool is so much better, the slide so much fun, the staff so nice and I love their outfits!

Date of stay: May 2021
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Review collected in partnership with this hotel
Thank labeach247
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reuben Medina, Owner at Town and Country Resort San Diego, responded to this reviewResponded 7 May 2021

Dear labeach247,

It was our pleasure to have you stay with us here at the Town and Country Resort in San Diego. From the new restaurants and good food to the pool and 4-story water slide, thank you for letting us know that you enjoyed our recent renovations. We also appreciate your letting us know that our staff service was good.

We look forward to welcoming you back again soon.

Warm regards,
Reuben Medina
Director of Operations

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Reviewed 4 May 2021

Great hotel with very clean rooms and large balcony. Lots of families enjoying the resort. Our favorite part was the pool and the really cool movie shown at the pool. Will definitely be coming again soon.

Date of stay: May 2021
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel
Thank seanapt
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reuben Medina, Owner at Town and Country Resort San Diego, responded to this reviewResponded 4 May 2021

Dear seanapt,

Thank you for letting us know how much you enjoyed the pool and your room during your recent stay at the Town and Country Resort. We are glad that you could experience the Saturday Dive-in Movie Night. Next time, we hope you'll also join us for the Friday Night S'mores!

Please come back soon – Buena Park is just a short drive from San Diego.

Warm regards
Reuben Medina
Director of Operations

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