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Reviewed 26 April 2021

We booked via HotelTonight. Would have booked directly but it was $20 more expensive that way. Arrived early around noon and did not expect room to be ready and it was not. Left phone number and info to be called when a room became available. Did not receive a call but a room was ready when we checked back close to 3pm. The front desk agent was informative about where we should park and find the elevator.

With the pandemic, the lobby was not open so check-in was via a window in the front and all room access was from the back. The elevator could use some cleaning / help. All rooms are accessed via an exterior corridor. The first room we got looked pretty good except for the bathtub faucet was leaking. We went back down and was able to get a new room right away. The new room was shower only and looked fine but the duvet looked like it needed to be cleaned. (I used to work in hotels - so it wasn't extremely surprising to me that the duvet wasn't super clean but it was visibly so).

Overall, my interaction with the staff was good and they were responsive to my questions and requests. I did not have to wait long on the phone to get a hold of guest service for example. The hotel could improve on the public area cleanliness (limited as the public area is) and attention to detail in room cleanliness (there was a tissue stuck in the peep hole, a big stain on the lamp shade, stains on the duvet).

Would I stay here again? In a pinch, sure but not my first choice.

Date of stay: April 2021
    • Sleep Quality
    • Service
Thank lotuslily
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Reviewed 21 March 2021

Do not get misled by the photos. Just don't go here.

I have never slept so poorly in my entire life. Even after having a baby last year.

The bed is the most uncomfortable, loud and cheapest thing I have ever laid on. You can feel the springs dig into your back. Was tempted to go sleep in our car. Woke up feeling the worst back pain I have ever felt.

The elevator feels unsafe and very small. Stains and cigarette marks on the sheets. No actual full size towels just hand towels. The toilet paper is literally the cheapest you could possibly get. Bathtub is so badly stained it's disgusting. No plug stopper provided so you can't even take a bath if you wanted to. The shower goes from hot to cold without any notice, has poor water pressure because half of it comes out of the bathtub faucet instead. WiFi is a joke, don't even try to connect, I can assure you your phone's data is faster than the garbage they provide. Walls are paper thin you can hear everything. Avoid this place at all costs.

Date of stay: March 2021
Trip type: Travelled with family
Thank lynseyjunee
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Reviewed 19 January 2021 via mobile

was extremely disgusted when I arrived in this room! There was gum on the floor! Blankets were so dirty with a type of liquid! And heater did not work! I HAD NO TIME TO TAKE ANY PICS BECAUSE I GOT OUT OF THIS ROOM AS QUICKLY AS POSSIBLE AND WENT AND STAYED AT HOTEL INDIGO

Date of stay: January 2021
Trip type: Travelled as a couple
2  Thank Sammjimm95
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Reviewed 6 January 2021

Dirty COVID mask in my room on the ironing board when I arrived! Unacceptable! HEALTH HAZARD! I have reached out to hotel management with no response! This place needs to be shut down! If you are high risk please do not stay at this hotel!

Date of stay: January 2021
Trip type: Travelled solo
Thank DDMoore619
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Reviewed 19 November 2020

Riverleaf Inn Front Desk Manager YESSICA ROMO

My recent stay at this inn (11/15/20, Room 307)
is why I am writing this review.

1. DIRTY SHEETS & PILLOWS - When I pulled back the top blanket, I was shocked to see what looked like nail clippings and strange-looking fibers on the fitted sheet and hairs on the pillow cases. Hidden underneath the top blue blanket I found a giant cigarette burn and a crusty white stain. DISGUSTING.
2. PHONE NOT SET UP - I attempted to use the phone to request clean blankets & pillow cases but the phone was not functioning.
3. UNSANITARY - The 2 trash cans in room 307 did not have any trash bags. This particular room not only had a strong odor of cigarette smoke, but also an extremely unpleasant moldy odor. On the floor by the bed closest to the restroom, I found chunks of an orange powdery substance. On the floor inbetween the two beds I found a large area of knife/scratch marks. Since the beds were filthy, I decided to sleep on the chair provided. After taking a closer look, I noticed on the arm of the chair a large cigarette burn hole that was filled dirt.

The unsanitary conditions & discomfort I felt caused me unbearable anxiety, especially with the current Covid situation. I was so disgusted that I considered sleeping in my car.

My fiancé and I have stayed at this inn on several occasions. We’ve been loyal returning guests & chose to look past the issues we’ve previously experienced with them.
- The photos/descriptions of their available rooms are MISLEADING.
- The rooms are “Non-Smoking” yet they REEK of cigarette smoke.
- 9/23/20/: Booked a “Deluxe Queen” ($91 total) Upon entering the room, we noticed it was the same “Standard” room option we’ve booked in the past. The front desk staff attempted to downgrade our room even though we purposely paid an extra $20 for a larger room.
- Because of my most recent experience with Riverleaf Inn, I decided to review my bank statements - RIVERLEAF INN FAILED TO RETURN MY DEPOSIT FOR EVERY SINGLE BOOKING I MADE SINCE JULY 2020. On top of that, I was charged a few dollars more than what was stated in each confirmation email.

I have already spoken with the front desk staff (Lucy & Benjamin). I demand an explanation as to why my security deposits remain unreturned. I will continue to contact the staff at Riverleaf Inn both over the phone and in-person until this matter is resolved.

THIS IS UNACCEPTABLE. This entire facility should be investigated in regards to health and safety.

Date of stay: November 2020
Trip type: Travelled as a couple
Thank kallison619
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
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