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“Good clean place”

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Hilton Garden Inn Tupelo
Ranked #4 of 26 Hotels in Tupelo
Certificate of Excellence
Reviewed 11 October 2017

The rooms were clean and the air conditioner worked great. The hot tub needed some work. And they charge for continental breakfast. The hotel staff was very helpful. And I liked that they always had ice cold water available in the lobby.

  • Stayed: October 2017, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
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Review collected in partnership with Hilton Garden Inn
Thank B3969LWamyh
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Blair D, General Manager at Hilton Garden Inn Tupelo, responded to this reviewResponded 13 October 2017

Thank you for your kind review of the Hilton Garden Inn Tupelo as well as the wonderful location within historic downtown Tupelo. We are so happy you enjoyed your stay with us and enjoyed the many amenities the hotel offers our guests including a friendly, professional staff. We will address the issues with the Jacuzzi and thank you for your awareness of the situation. We hope to see you soon when you are in the Tupelo area.

Thank you!

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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15 - 19 of 695 reviews

Reviewed 9 October 2017

I was recently here for a wedding and would certainly stay here again and highly recommend it to anyone needing a room. The prices were amazing and the service was like nothing I have ever experienced. I am not sure i have ever had so many people call me mam. The food and service for breakfast was superb. So many made to order items. Everyone who worked there bent over backwards to be nice.

I would suggest more outlets and more lighting in the rooms but the rooms were very nice other than that. There was a small fridge and a coffee maker.

the only negative I can say is the housekeeping did not come to our room in time for us to have a clean room to get ready for an evening event. We went back to get ready around 3:30 and the room was still not cleaned...but that was minor compared to how we were treated while we were there. It is walking distance to the cutest little town and many local places to eat. The mall is only a 10 minutes drive away and the Ole Miss campus is about a 45 minute drive according to others who stayed there.

Room Tip: we had a two bed room and it was roomy and very nice.
See more room tips
  • Stayed: October 2017, travelled with friends
    • Value
    • Cleanliness
    • Service
Thank pcr1202
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Blair D, General Manager at Hilton Garden Inn Tupelo, responded to this reviewResponded 10 October 2017

Thank you for your kind review of the Hilton Garden Inn Tupelo as well as the wonderful location within historic downtown Tupelo. We are so happy you enjoyed your stay with us and enjoyed the many amenities the hotel offers our guests including a friendly, professional staff. We hope to see you soon when you are in the Tupelo area.

Thank you!

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 9 October 2017

The front desk personnel have been poorly trained to represent the Hilton Brand. We were not greeted or welcomed as Hilton Honors members. There were no smiles, no description of hotel amenities, no information about complimentary HH internet, nothing about an in house restaurant. Take my money give me a set of keys, one of which did not work, and don't direct us to the elevators. The brand was faithfully represented by the housekeeping who got the message that friendly greeting is good!

  • Stayed: October 2017, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
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Review collected in partnership with Hilton Garden Inn
Thank Greg F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Blair D, General Manager at Hilton Garden Inn Tupelo, responded to this reviewResponded 10 October 2017

Thank you for the review of our hotel. I am so sorry you experienced those inconveniences during your stay with us. I hope that the next time you are in town you will give us another try because we want all of our guests to have an excellent experience while at our hotel. Your satisfaction is our goal.

Thank you!

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Reviewed 8 October 2017

My first room was filthy and I was grateful they had another room for me.
The second room appeared to have been renovated, yet, there was a broken towel rack in the shower and a torn curtain. I reported them to the front desk, but no action during my four day stay.

I think it's ridiculous to charge $9.95 for what used to be an included breakfast (a "continental" breakfast is $4.95). I did not partake so I cannot comment on the food itself.

The location is very convenient to the downtown area.

Tupelo isn't a dream destination, so maybe this is as good as it gets.

  • Stayed: October 2017, travelled on business
    • Location
    • Sleep Quality
    • Service
Thank wendy S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Blair D, General Manager at Hilton Garden Inn Tupelo, responded to this reviewResponded 9 October 2017

Thank you for the review of our hotel. I am so sorry you experienced those inconveniences during your stay with us. I hope that the next time you are in town you will give us another try because we want all of our guests to have an excellent experience while at our hotel. Your satisfaction is our goal.

Thank you!

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 8 October 2017

Room was spacious and inviting. Though there was an option for breakfast buffet or continental breakfast, there was a charge for both. Be careful when using the jacuzzi. The single handrail is not secure and many of the jets in the jacuzzi don't work.

  • Stayed: October 2017, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hilton Garden Inn
Thank A4252VSgregs
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Blair D, General Manager at Hilton Garden Inn Tupelo, responded to this reviewResponded 9 October 2017

Thank you for your kind review of the Hilton Garden Inn Tupelo as well as the wonderful location within historic downtown Tupelo. We are so happy you enjoyed your stay with us and enjoyed the many amenities the hotel offers our guests including a friendly, professional staff. We will address the issues with the Jacuzzi and thank you for your awareness of the situation. We hope to see you soon when you are in the Tupelo area.

Thank you!

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Hilton Garden Inn Tupelo

Address: 363 E Main St, Tupelo, MS 38804-4025
Phone Number:
Region: United States > Mississippi > Tupelo
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#2 Business Hotel in Tupelo
#3 Family Hotel in Tupelo
Price Range: R1 489 - R2 626 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Hilton Garden Inn Tupelo 3*
Number of rooms: 157
Official Description (provided by the hotel):
The Hilton Garden Inn Tupelo, MS has completed a multi-million dollar renovation to enhance the stay experience. From the restaurant to guest rooms, items have been refreshed to update decor and provide better comfort and convenience. This Tupelo, MS hotel is set in the heart of Historic Downtown Tupelo, Mississippi, adjacent to the BancorpSouth Center Arena and BancorpSouth Conference Center. Indulge in some retail therapy in downtown Tupelo or visit Elvis' birthplace. Stay in a spacious guest room or suite and enjoy space, flexibility and modern amenities. Relax with your favorite shows on the HD flat-screen TV. Work out in your room with the Stay Fit Kit(R), available from reception. Stay connected with complimentary WiFi access in every guest room and work at your leisure at the large work desk with ergonomic chair. Enjoy a great night's sleep in one of our popular Garden Sleep System(R) beds. Begin each day with a hearty cooked-to-order breakfast from the hotel's restaurant, the Great American Grill(R). Stock up on snacks and drinks from the onsite 24-hour Pavilion Pantry(R) convenience store, or order room service to dine in the privacy of your own room. Keep up with work in the Business Center, which offers printing, photocopying and fax access, and host meetings in the hotel's 10,000 sq. Ft. Of event space. Swim laps in the indoor pool, or relax after a long day with a dip in the whirlpool spa. We have the right amenities to provide a great stay, each and every time! ... more   less 
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Also Known As:
Hilton Garden Inn Tupelo Hotel Tupelo
Hilton Tupelo
Tupelo Hilton Garden Inn

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