I stayed here in a queen tower room from June 23-28, 2018. Before I booked my stay, I checked the website to see if there were any charges associated with receiving packages. NOTHING.
Before I arrived, I emailed the staff to let them know I would be expecting packages. No one mentioned anything about a fee to receive packages. During check in, again no mention of this fee. During my 5-day stay, and at check out, there was again no mention of this fee.
I received my invoice today to see that they charged me $82.50 to receive packages, plus another $7.50 for shipping a package -- which ALREADY HAD A FULLY PRE-PAID SHIPPING LABEL.
If these charges had been disclosed beforehand or at any point during my stay, I wouldn't be here posting this. But this behavior is very unprofessional and unbefitting of a 4/5 star hotel.
I will be disputing this charge.More
- Room Service