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Reviewed 21 February 2016

We enjoyed our stay at the Regency but found it to be a little too crowded (we did visit over Thanksgiving). It was difficult to find adjoining chairs at the pool and there seemed to be a continual shortage of towels. Having said that, it is Hawaii and the views cannot be beat. The food was excellent and you can't beat having penguins at your hotel. We spent the remainder of our vacation at the Andaz property which was far superior.

Room tip: Ask for room with ocean view.
Date of stay: November 2015
  • Trip type: Travelled as a couple
    • Value
    • Sleep Quality
    • Service
Thank BrianSaugerties
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HyattGuestRelations, Guest Relations Associate at Hyatt Regency Maui Resort and Spa, responded to this reviewResponded 23 February 2016

Greetings BrianSaugerties!

I appreciate you taking the time to share feedback on your recent stay with us at Hyatt Regency Maui Resort & Spa. I am so thrilled to hear you enjoyed all of the views our location offers and the amazing dining experiences. We look forward to welcoming you back to either location in the future.

Warm regards,
Drew D.-Guest Relations Associate

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 21 February 2016

Date of stay: February 2016
  • Trip type: Travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hyatt Hotels
This review is the subjective opinion of an individual traveller and not of TripAdvisor LLC nor of its partners.
HyattGuestRelations, Guest Relations Associate at Hyatt Regency Maui Resort and Spa, responded to this reviewResponded 23 February 2016

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC nor of its partners.
Reviewed 21 February 2016

Date of stay: February 2016
  • Trip type: Travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hyatt Hotels
This review is the subjective opinion of an individual traveller and not of TripAdvisor LLC nor of its partners.
HyattGuestRelations, Guest Relations Associate at Hyatt Regency Maui Resort and Spa, responded to this reviewResponded 1 March 2016

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC nor of its partners.
Reviewed 20 February 2016

This hotel is perfectly located alongside Kaanapali Beach. The ocean view was worth the extra money. There's a beach located out front of the hotel, and a snorkel spot about half a mile to a mile down the walkway. We went over to Whaler's Village almost every day. Our room came with a buffet breakfast every morning, but we decided not to go after the first morning. There was a line every day, and the amount of made breakfast feel rushed and unenjoyable. The pool is awesome, and has a grotto bar and waterslide. We were surprised to see the hotel homes penguins. They were fun to visit every day, as well as, the parrots that rotated throughout the hotel.

Room tip: Get an Ocean View
Date of stay: October 2015
  • Trip type: Travelled as a couple
    • Location
    • Cleanliness
    • Service
Thank Kelly W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HyattGuestRelations, Guest Relations Associate at Hyatt Regency Maui Resort and Spa, responded to this reviewResponded 23 February 2016

Good Evening Asmpprincess!

Thrilled to hear you enjoyed our Hyatt Regency Maui Resort & Spa location and found it most convenient for your vacation travels. We appreciate all your feedback from your experience, and I have forwarded your remarks and concerns to our management so they can make the necessary adjustments and make each stay a better experience. Wel look forward to welcoming you back soon!

Warm regards,
Drew D.-Guest Relations Associate

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 20 February 2016

We love Maui and loved this hotel. Only thing i felt they could improve upon was the breakfast buffet. We opted to have this included in our 8 day stay. Very convenient but the menu NEVER changed!! You would think they could at least change the omelette selection a few times... oh well. Least of our worries..after all we were on Maui. Mahalo !!

Room tip: i wouldn't worry about beachfront ...you won't be in your room long enough to even notice!!
Date of stay: February 2016
  • Trip type: Travelled as a couple
    • Value
    • Location
    • Service
Thank stnortham
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HyattGuestRelations, Guest Relation Associate at Hyatt Regency Maui Resort and Spa, responded to this reviewResponded 24 February 2016

Good Evening!

Thank you for taking the time to share your feedback from your stay at Hyatt Regency Maui Resort and Spa. I am so glad you enjoyed staying at our hotel, i am sorry the breakfast was the same each morning. We look forward to welcoming you back.

Safe Travels!

Anne Stannard
Guest Relations Associate

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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