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Reviewed 27 June 2021

I highly recommend this beautiful hotel! From the minute we arrived, we were well-taken care of by staff, including the wonderful Faith. We can't say enough good things about her! She was kind and informative, and when we mentioned this was our belated honeymoon, she had chocolate macadamia nuts waiting for us in our room with a nice note. It put a smile on our face everytime we talked with her in the lobby. The room itself was roomy, clean, and quiet - we had an ocean view room on the top floor. The grounds were gorgeous, complete with two pools and a hot tub. Because of Covid, there was one restaurant available for lunch/dinner and one for breakfast. The breakfast spot would be a 20-30min wait, so be sure to put your name in early. The other spot was usually much easier getting service/food. And how delicious it was! As things get back to normal and the hotel staffs up again, I'm sure all the restaurants will be open. Also, the room service was super quick and delicious, so that's a good option too. Things like the pool close at about 10pm, so it's not a late night party spot - most of the travelers seem to be active during the day and get to sleep early. This makes things quieter at night too. What we also loved was this hotel's location: close to a market/drug store, 10min to the airport, 2min to restaurants, and a short drive to some of our day excursions (kayaking, rafting, helicopter tour). We would stay here again in a heartbeat! A big thank you to Faith and the rest of the staff at the Sheraton Coconut Beach!

Room tip: We were top floor with an ocean view and it was beautiful and clean! The bottom floors might be busier with more activity.
Date of stay: June 2021
    • Location
    • Rooms
    • Service
Thank K3849ITdanielh
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
General Manager, General Manager at Sheraton Kauai Coconut Beach Resort, responded to this reviewResponded 29 June 2021

Aloha Daniel,
Thank you for choosing Sheraton Kauai Coconut Beach Resort for your belated honeymoon! It was an honor to welcome you and we're so pleased to hear you enjoyed our convenient location, clean, spacious accommodations, and well-appointed resort. It always makes us happy to know when our staff goes above and beyond and it sounds like Faith did just that. We're glad that she, and the entire staff, was able to provide exceptional service! It would be a joy to host you again!

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Reviewed 23 June 2021

Was able to snag a week stay on Bonvoy Points, and we were not disappointed. The staff was doing their best despite all the COVID stuff and limited restaurant operations. The pool is big and happy hour has some good deals. Our room was well appointed and the balcony was a big hit.
This place is within walking distance to restaurants and KaPaa is a good go-between distance-wise to other attractions around the island. You can rent bikes from the front desk and go exploring on the bike/walking path, which is also nice for running if you're into that type of exercise.
There is a constant breeze coming off the ocean, which does a great job cutting the hot temps, as do clouds that come and go.
Overall, a great experience at a wild time in the travel industry. Huge props to all the staff for doing their best, keeping smiles on their faces and creating a wonderful environment. Their website did not accurately describe what restaurants were open/closed, but a quick call to the front desk provided a cheerful update. (unsure of current website accuracy, suggest calling them)

Room tip: Top floor (4) rooms have vaulted ceilings that are cool.
Date of stay: May 2021
    • Value
    • Cleanliness
    • Service
Thank mfrk
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
General Manager, General Manager at Sheraton Kauai Coconut Beach Resort, responded to this reviewResponded 25 June 2021

Thank you! We are so happy to have had the opportunity to provide you with an enjoyable place for your week's getaway. It is always a pleasure to receive feedback about our staff members, and we are so happy to hear that they were able to help make your experience a positive one. It will be a pleasure to pass your compliments along to our team. All the best to you, and we hope to see you again soon!

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Reviewed 19 June 2021

Very nice hotel. More low key but amazing staff. Easy vibe and great kitchen. The pool and gardens with ocean view was wonderful. We used bikes to ride around island which was of our favorites. Well worth it. We would and most likely will return here.

Date of stay: June 2021
Trip type: Travelled as a couple
Thank justinbY9597AR
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
General Manager, General Manager at Sheraton Kauai Coconut Beach Resort, responded to this reviewResponded 21 June 2021

Dear Justin,
It was our pleasure to serve you at Sheraton Kauai Coconut Beach Resort. Thank you so much for the positive review! We are delighted that you felt warmly welcomed and that you took full advantage of some of the amenities we feature. Hearing that you would visit us again is an honor. Come back soon!

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Reviewed 19 June 2021

This property is BEAUTIFUL. The staff at the outdoor bar/restaurant were friendly and helpful and the food was excellent, but the real star here was BERNADETTE GARCIA. She went above and beyond when we needed to book a night here last minute due to our flight home being severely delayed, forcing us to seek shelter for one more night. Not only was she patient as we worked through the struggles and hoops the airlines were throwing our way, she explained to the airlines the issues on her end and how they needed to correct them for our reservation (delayed flight travel vouchers). Not only was she patient with me while trying to understand our circumstances, she was equally patient while she was on a 2 phoned 3-way conversation between my husband and the airlines. She followed through on every promise she made to us including calling us back in the middle of the night to update us on our reservation for the following night and we are eternally grateful to her for the kindness she showed to our family.

Date of stay: June 2021
    • Location
    • Rooms
    • Service
Thank pinkduckyd
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
General Manager, General Manager at Sheraton Kauai Coconut Beach Resort, responded to this reviewResponded 19 June 2021

It was our pleasure to host your visit, and we thank you for choosing Sheraton Kauai Coconut Beach Resort. We're delighted that you enjoyed our beautiful property and delicious food, and we'll be sure to recognize Bernadette for continually providing phenomenal service. Our team hopes your trip home was smooth after all of the changes, and we trust you had a memorable experience with us. Come back to see us again!

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Reviewed 11 June 2021

Upon arrival we immediately felt welcomed and our front desk receptionist, Micah, was amazing. He went above and beyond to make sure we had everything we needed at the resort and even helped us find a rental car last minute( for those who aren’t familiar with the island like us, a car was a must if you want to explore but the problem is that there is shortage of them and Uber/lift are not really an option right now). Honestly, Micah was a blessing and saved our trip in it’s entirety. He was not only helpful on the first day, he checked on us everyday when we passed by the reception area. Aside from the service being amazing, the hotel was nice and the room were spacious, clean, and functional all around. The pool was great and the best part was that it stayed open until 10pm, perfect for after a long day of activities. Ultimately, our experience at this resort was amazing in great part to Micah and his amazing customer service.

Date of stay: June 2021
Trip type: Travelled as a couple
Thank claudialJ9782LG
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
General Manager, General Manager at Sheraton Kauai Coconut Beach Resort, responded to this reviewResponded 11 June 2021

Dear Claudia,
Thank you so much for recognizing the team members that make it possible! Every delightful experience at Sheraton Kauai Coconut Beach Resort is a testament to the spirit of our people, and we can't wait to let Micah know how instrumental he was in your five-star experience. From our amazing service team to our clean, cozy rooms and refreshing pool, you can always count on us for a wonderful stay, and we look forward to seeing you again in the future!

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