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“The perfect rain forest retreat”
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Very good
77 reviews
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Overview
Holiday Rental House -
4 Bedrooms, 2 Bathrooms, Sleeps 8
Volcano, Island of Hawaii, Hawaii

Reviews from our community

Very good - based on 77 reviews
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Reviews from our community

Date | Rating
  • English first
  • Any
English first
English first
Any
English first
NHthe603
Bedford, New Hampshire
Level 3 Contributor
14 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
“A little tired and worn”
Reviewed 27 January 2013 for a stay in January 2013
1
person found this review helpful

We enjoyed our visit to the Ohana House but felt the house was a little tired and worn down. On the positive side, the house is very close to Volcano National Park and it is very easy to travel to Volcano Village where the thai food is spectacular! It was also pretty easy to find the Ohana house. The directions were very good, as was the other area info the owners sent us. We appreciated that. On the downside, there was a musty smell as soon as we opened the door. The dishes must have been washed but not dried before being put away, as the bowls and pots had pools of water in them. The sheets on 2 of the beds obviously had not been changed, as there were long hairs on them. The furniture in the main room looks lovely in the photo but it is worn and tired looking in person. Overall, it was an average experience.

The owner did contact us about this review and was surprised at our rating of 'average' and our concerns. I appreciated that and while this may have been an unusual situation for Ohana House, I do stand by my rating and concerns. It is what we experienced.

How easy was it to book the property? How helpful were the directions to the property?
How easy was key pickup/access to the property? Overall condition of the property
Bedding & mattresses Kitchen & utensils
Bathroom cleanliness Other facilities & amenities
Service
Liked best: location
Liked least: cleanliness
Travelling group: Extended Family
Would you recommend this hotel to a friend?   No.
  • Would you recommend the location of this property?
  • Was it a good value for the price paid?
  • Did the property offer wi-fi/internet access?
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Management Response
27 Jan 2013
'm sorry that you were not entirely satisfied with your stay at the Ohana House. We've been renting the house for five years and truly this is the first less-than-glowing review we've received and we take that quite seriously. Since we live on the mainland, we rely on our guests' comments to guide us in the management of the property. Thank you for letting us know where we can improve.

If there has been one area that our guests consistently rave about it's the cleanliness of the home, so your issue of the "obviously unchanged beds" was a surprise. We spoke to our housekeeper and found out that she used a subcontractor before you arrived (and we won't be using her again!) and that there had been a full house of 8 guests who left a mess after using the house as a "party place" -- one of the hazards of renting a vacation home! But unmade-looking beds are unacceptable and if that is the case of course we can't have it happen again!

As you can imagine, all houses in the rainforest have to deal with moisture, and we take extra steps to ensure that the house is comfortable, dry and completely free of mold. We found out that a circuit was blown to the de-humidifier, so we fixed that and future guests can be assured that the home will be dry and welcoming. Again, it might have taken us a while to discover this, so thanks again for telling us.

This is the first comment we've received that the furniture is looking worn. We appreciate your input and we have just had a service come out to clean the upholstery and rugs. We purchased new bedspreads and pillows as well.

We continuously invest in the home to make it one of the best vacation rentals in Volcano, and in the past year we've also purchased a new water catchment tank, on-demand gas water heater, and new gas heater/fireplace to make our guests more comfortable while being more energy efficient.

Thank you again for the input. We hope you had a wonderful Hawaiian vacation. Mahalo.
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Western Australia
Reviewed 5 January 2013 for a stay in December 2012
1
person found this review helpful

Value Rooms
Location Cleanliness
Check-in / front desk Service
Would I recommend this holiday rental to my best friend?  
Recommended for:
A romantic getaway Older travelers
Rugged travelers
Was this review helpful? Yes
This review is the subjective opinion of an individual traveller and not of TripAdvisor LLC nor of its partners.
Japan
Reviewed 4 April 2012 for a stay in March 2012
1
person found this review helpful

Value Rooms
Location Cleanliness
Check-in / front desk Service
Would I recommend this holiday rental to my best friend?  
Recommended for:
A romantic getaway Older travelers
Luxury-minded travelers Rugged travelers
Was this review helpful? Yes
This review is the subjective opinion of an individual traveller and not of TripAdvisor LLC nor of its partners.
New York
Reviewed 29 February 2012 for a stay in February 2012

Value Rooms
Location Cleanliness
Check-in / front desk Service
Would I recommend this holiday rental to my best friend?  
Recommended for:
Older travelers
Was this review helpful? Yes
This review is the subjective opinion of an individual traveller and not of TripAdvisor LLC nor of its partners.
Oregon
Reviewed 7 November 2011 for a stay in October 2011
1
person found this review helpful

Value Rooms
Location Cleanliness
Check-in / front desk Service
Liked best: Cleanliness, roominess and close to the park
Liked least: isolation
Travelling group: Spouse / significant other
Your age range 55-64
Would I recommend this holiday rental to my best friend?  
Recommended for:
Friends getaway Older travelers
Families with young children Tourists
Rugged travelers
Was this review helpful? Yes
This review is the subjective opinion of an individual traveller and not of TripAdvisor LLC nor of its partners.
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2 guests
Adults2
Children0
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