This hotel might not be reliable honoring your reservation. I was told I was being upgrade (as Platinum). Instead I was downgraded. I was given a room with a bed and deck with an outdated bathroom. It was called suite (room 28). I never complained about the room. I never demanded to be upgraded. Upgrades are courtesies. The afternoon before I left I wanted to see what kind of upgrade I have had since they have better rooms. I was given a one night credit for having been told I was upgrade when I never was. I reserved a "junior suite with sofa bed, ocean view". I only found my reservation about two hours before checking out. Suddenly, my "suite" became a "junior suite". it was prepaid since February. There are 8 junior suites. I should have gotten one since it was prepaid and reserved since February. The justifications and explanations about what transpired have not been honest. Anyone involved in this matter was very nice an polite. I have been taking students and university employees for 21 years to Costa Rica. I do all my groups through the Marriott in Costa Rica. I stll have to find a rude "tico". This place makes you prepaid. Careful. Recommendation: do not prepay (there many other beautitful places in CR they do not have this system). Walk in with your reservation in hand and demand what you paid for. I had never had to contact Marriott Customer Service after 30 years of membership. Never had a issue at a Marriott hotel but i felt I had to contact them this time. They need to have someone reliable taking care of reservations and honoring them. I was investigating two new sites for my alumni/faculty groups: Punta Islita and El Mangroove. Big difference.
- Official Description (provided by the hotel):
- Hotel Punta Islita is the only beach resort in Costa Rica to offer a full menu of complimentary tours, activities, and experiences. These include favorites like canopy zip-lining, horseback riding, monkey quests, and sea-turtle spotting. Plus unique experiences like creating art with local community artists, traditional cooking lessons, golf clinics, and more! Set in a secluded ocean cove in Guanacaste, Costa Rica. Its award-winning planet-friendly, people-positive model offers a unique opportunity to fully engage in intense eco-adventures and authentic cultural experiences. The property features Deluxe Rooms, Suites, and fully-outfitted Private Villas. Ideal for honeymoons, relaxation getaways, family vacations, extended stays, or destination weddings. COMPLIMENTARY SHUTTLE AVAILABLE FROM LIBERIA INTERNATIONAL AIRPORT (LIR) PLEASE CONTACT US TO SCHEDULE ... more less
- Reservation Options:
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- Also Known As:
- Punta Islita Hotel
- Resort Punta Islita
- Hotel Punta Islita