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Traveller rating
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All reviews great location gino's east pizza continental breakfast balcony room within walking distance quiet hours would stay here again beds were very comfortable get away outdoor pool a great place to stay coffee maker close to downtown hot tub baker house lake microwave
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Reviewed 14 June 2020 via mobile

Great Location. Paid $175 for a Thursday night. Included in that price was $30 upgrade to face Lake Geneva. Updated room 2 queens, microwave, fridge & coffee maker. Indoor & outdoor pools open. Hot tub outside.Outdoor pool can get loud it does face busy street. Gino's East Pizza is attached to hotel. Unfortunately loud rude guests were disturbing. Ray the Security Guard was wonderful and handled the situation. Harbor Shores should be honored to have him as an employee. I'll be back but only midweek less busy.

Date of stay: June 2020
Trip type: Travelled with family
2  Thank chicagoescape
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Shelley S, Public Relations Manager at Harbor Shores on Lake Geneva, responded to this reviewResponded 18 June 2020

chicagoescape ~

Thank you so much for sharing about your recent experience and for celebrating your birthday with us! We are sorry that your stay was disrupted by some rude guests, which we try to get a handle on right away. We are glad to hear that outside of that situation, you enjoyed your time with us and we appreciate the feedback. Please keep us in mind next time you are planning to come to the area.

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Reviewed 7 June 2020

Great location, withing walking distance of resturants, shopping, etc. Friendly staff, was able to check in early. Rooms were clean, beds ok in comfort. Pool was very nice. Would stay again! Resturant was a little pricey and food took awhile to come out. Artichoke dip was fabulous! Beautiful view of lake from balcony room.

Date of stay: June 2020
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Review collected in partnership with this hotel
1  Thank danielle5032020
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Shelley S, Public Relations Manager at Harbor Shores on Lake Geneva, responded to this reviewResponded 11 June 2020

danielle5032020 ~

Thank you so much for taking the time to review your recent stay with us. We are happy to hear that you thoroughly enjoyed your visit and we hope you choose to stay with us again next time you come to the Lake Geneva area.

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Reviewed 2 June 2020

Location was great; selected this property for location and pool being open. Other than those two things it was a bust. Bed was uncomfortable. Felt like a middle aged frat house - lots of overly drunk guests making scenes on their balconies, removing screens and yelling in the parking lot. Cops were there. One couple was actually sitting on the roof. Night manager was literally wearing pajamas and looked like she just rolled out of bed.

Date of stay: May 2020
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Review collected in partnership with this hotel
1  Thank j2ceoookl5
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Shelley S, Public Relations Manager at Harbor Shores on Lake Geneva, responded to this reviewResponded 5 June 2020

j2ceoookl5 ~

We are sorry you were unhappy during your stay with us. Our mattresses are pillow tops and we do keep them on hand to change them out as we hear it is needed, but we also understand that everyone has their own preference when it comes to the firmness of a mattress and apologize you did not have a comfortable sleep. It is not a common occurrence to have the police called and for guests to act the way they did during your stay. We had no groups in house so it was a random situation. Memorial Day weekend we were sold out all weekend and had no issues. I am not sure who you are referring to as far as the night manager being in their pajamas, because the night of your stay our team member that was working was a gentleman. It may have been possible that he stepped away from the desk briefly or was in the back and maybe you mistook a guest lingering in the lobby as our staff? We are glad to hear that you did enjoy our location and took advantage of our pools being open. Please know your comments have been forwarded to our management team and we do appreciate the feedback.

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Reviewed 30 May 2020

Excellent all around, beautiful facility. Pool was great service for cocktails was spot on. The staff was extremely friendly. The view was fantastic. location was in walking distance to everything we were looking for. would highly recommend to a friend

Date of stay: May 2020
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Review collected in partnership with this hotel
Thank bwagner36
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Shelley S, Public Relations Manager at Harbor Shores on Lake Geneva, responded to this reviewResponded 1 June 2020

bwagner36 ~

We are so happy to hear that you enjoyed your trip to Lake Geneva. It was our pleasure to be your host, and thank you for sharing with others about your escape to Harbor Shores. We hope to see you again soon!

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Reviewed 28 May 2020

I was very impressed with the cleanliness of the room and the outdoor pool area. We were in a lakeview room and had a great view of everything, lake and people watching. The kitchenette was very convenient for snacks and cocktails. I would definately stay again and recommend to friends and family.

Date of stay: May 2020
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Review collected in partnership with this hotel
Thank REDHEADEDONE1965
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Shelley S, Public Relations Manager at Harbor Shores on Lake Geneva, responded to this reviewResponded 1 June 2020

REDHEADEDONE1965 ~

Thank you so much for the review and rating. We are so glad to know that you thoroughly enjoyed your time with us and appreciate that you are sharing about your experience. We look forward to seeing you again in the near future!

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