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All reviews view of the lake the lower level within walking distance jacuzzi tub get away bedroom parkside wedding downtown winterfest patio geneva
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Reviewed 23 May 2018

We arrived at hotel and no one at front desk - then a gentleman appeared from the back office (no name tag on so have no idea what his name was, and this was the same gentleman that was there both evenings. When I asked about wifi he said oh, just choose "scott and put in manager for the password". Every time we passed the front desk this gentleman was in the back office not even at the front desk where he should have been in the view of the public and for all we knew his name was scott and in the back office hacking into everyone's internet access. He was not very personable either, didn't look happy about having to be there working. Room was just average, not worth the money spent. Sofa needs replacement as in pretty bad shape - sags and just very uncomfortable to sit on. Bathroom was very dark, poor lighting. This Hotel really could use some renovations as appears very dated. There was a ton of noise in the hotel due to a wedding that went on into the late evening the first night. The hotel is on the end of the block so there is a lot of traffic and being the room we were given was close to the end of the hall near the entrance we heard all the traffic all day and night. There is a light on the balcony that lit up our room all night, there is curtains on the windows but nothing on the balcony door so it made it difficult to get a good night sleep. Needless to say it wasn't the best experience and a very pricey one at that.

Date of stay: May 2018
  • Trip type: Travelled as a couple
    • Location
    • Rooms
    • Service
1  Thank Deb B
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Scott F, Manager at Bella Vista Suites, responded to this reviewResponded 24 May 2018

We apologize that your stay was not up to yours and our standards. We appreciate you taking time out to review us so that we may make the needed changes necessary to bring us to were we expect to be for our guests.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 18 April 2018 via mobile

Beautiful Hotel!! Great service. Clean and comfortable. Great pool!! We really enjoyed our stay. The staff was very helpful, friendly, and accommodating. The rooms were set up nicely and hey have a cute little pond with fish!

Date of stay: February 2018
Trip type: Travelled with friends
1  Thank Leah E
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Scott F, Manager at Bella Vista Suites, responded to this reviewResponded 21 April 2018

We are pleased you enjoyed your stay with us. We appreciate you taking time out to review us!

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 18 April 2018 via mobile

The rooms were nice and clean. The confrance room was perfect for our size group. The view was amazing and the staff went above and beyond they were available 24 hours with a smile! Thank you!we will definitely be back:)

Date of stay: February 2018
Trip type: Travelled with friends
Thank Devorki S
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Scott F, Manager at Bella Vista Suites, responded to this reviewResponded 21 April 2018

Thank for your kind words. We appreciate your feed back. We look forward to having you back next year.

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Reviewed 18 April 2018 via mobile

Absolutely beautiful accommodations, nicest hotel staff you’ll ever find! They are so accommodating, kind, and easy to work with!! Love the Bella vista hotel! It has such a warm and cozy ambiance and is the perfect size!

Date of stay: February 2018
Trip type: Travelled with friends
Thank Rivkie W
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Scott F, Manager at Bella Vista Suites, responded to this reviewResponded 21 April 2018

We are so delighted that you enjoyed your stay with us! We hope you choose the Bella Vista Suites the next time you visit Lake Geneva.

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Reviewed 8 April 2018 via mobile

Wonderful, relaxing stay with my family. Clean rooms, comfortable beds, and quiet! Front desk was very friendly and accommodating. Enjoyed their spa services as well - Stacey is highly recommended! My kids had a blast at the pool, while we relaxed in the hot tub. Conveniently located - it’s close to everything!

Date of stay: March 2018
Trip type: Travelled with family
Thank Lauri G
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Scott F, Manager at Bella Vista Suites, responded to this reviewResponded 12 April 2018

We are absolutely thrilled you enjoyed your stay! Thank you for taking time out to review us! We hope you visit Bella Vista Suites again.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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