Jake (front desk) is an outstanding employee, who made things right.
My girlfriend and I were due to arrive at the Fairfield Inn and Suites in Lake Geneva. The purpose of our trip was to see the ice castles this evening. We had just finished packing our car about 10 minutes ago and were about to set out for Lake Geneva when we received the email that the ice castles were closed for tonight. We called and spoke with Jake at the Fairfield Inn. He was able to give us a full refund in spite of the delayed notice (we were due to check in later today)
We are so appreciative of his kindness and ability to make things right for us. We can assure you we will be staying at the Fairfield Inn and Suites sooner than later the next time we make plans to visit Lake GenevaMore
- Free Wifi
- Free parking