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14 - 19 of 2 764 reviews
Reviewed 5 June 2021

Not advisable at this time. Beware when you book a deluxe suite. There is only one bedroom and a sitting room not two bedrooms as described. Front desk staff not well trained after the pandemic. Room had terrible pot odor. Told family member who booked a wedding and was to receive 2 rooms with the package that they did not have a room for them. They were suppose to have early checkin and that did not happen. Opened up fully too soon for staff they had. Maybe better later. We have had a wonderful stay there before - just maybe wait awhile before booking again.

Date of stay: May 2021
Trip type: Travelled with family
1  Thank 978christief
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Courtney Nobilio, Guest Services / Front Office at Grand Geneva Resort & Spa, responded to this reviewResponded 15 June 2021

We are so sorry your recent experience was not what you were hoping for. We thank you for your patience and thank you for keeping your options open in the future to possibly join us again.

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Reviewed 27 May 2021

We are invited to a wedding and wanted to stay over for this event
We have tried seven times to talk to someone , left our phone number for a call back and emailed and no response back on any of the above.

Date of stay: May 2021
    • Service
Thank Adventurer318964
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Courtney Nobilio, Guest Services / Front Office at Grand Geneva Resort & Spa, responded to this reviewResponded 15 June 2021

Please email us at info@grandgeneva.com and someone will surely be in touch with you. We would love to have you join us for the upcoming wedding weekend and would like to apologize for the difficulty in getting in touch with someone so far.

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Reviewed 25 May 2021 via mobile

The Resort Villa looked exactly like on website. It was BEAUTIFUL!and CLEAN! We had a wonderful time! Definitely returning.! Enjoyed the fire pit and just sitting out on patio. Also ate in the restaurant and used the lounge for drinks. Everything was so nice!

Date of stay: May 2021
Trip type: Travelled with friends
Thank dsherrod500
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Courtney Nobilio, Guest Services / Front Office at Grand Geneva Resort & Spa, responded to this reviewResponded 15 June 2021

Thank you so much for sharing your glowing review! We are thrilled that the marketed experience matched what you experienced and that you enjoyed such a great time at Grand Geneva. We do hope you can join us again soon!

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Reviewed 11 May 2021

We were looking for some relaxing spot over the weekend and we couldn’t have been happier with our choice. Exceptional customer service all over the property. I loved the spa and the massages and look forward to going back soon! Highly recommend the location!

Date of stay: May 2021
Trip type: Travelled as a couple
Thank 62ancam
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Courtney Nobilio, Guest Services / Front Office at Grand Geneva Resort & Spa, responded to this reviewResponded 13 May 2021

Thank you for sharing your recommendation! We are delighted to hear you enjoyed a great time with us in Lake Geneva and that you loved the spa and your massages. We are looking forward to creating more memories with you on your next visit!

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Reviewed 11 May 2021 via mobile

A stay at the Grand Geneva Resort (not to be confused with the adjoining Timber Ridge Lodge) is a little step back in time. What was once the Lake Geneva Playboy Club in the 60’s/70’s, the architecture of Frank Lloyd Wright is still apparent.
The rooms are nicely updated with satellite tv, fridge, smart mirror in the bathroom, and electronic ports and plug ins.
The staff is very friendly and helpful. The rooms and resort are clean and well maintained.
Timber Ridge is more for families with kids while the Resort is geared more towards adults.
Nice golf course, tennis courts, pool, restaurants and even horse riding is available.
Only drawback during our stay was the tv quit functioning on our last day.

Date of stay: May 2021
Trip type: Travelled as a couple
1  Thank SpikeInGB
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Courtney Nobilio, Guest Services / Front Office at Grand Geneva Resort & Spa, responded to this reviewResponded 13 May 2021

Thank you so much for your very kind review. We appreciate the privilege of serving you and look forward to welcoming you back the next time you visit Lake Geneva.

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