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Reviewed 24 July 2020

Liked · Hotel is brand new, you can smell the cleanliness in the hallways. Breakfast was modified due to the pandemic, no hot breakfast items or coffee offered in the breakfast.

Disliked · The pool is so tiny and indoors. The hotel is 15 minutes away from Lake Geneva.

Date of stay: July 2020
    • Location
    • Rooms
    • Service
Thank No_Rick_no_fun
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Travis Gitter, General Manager at Holiday Inn Express & Suites Elkhorn - Lake Geneva Area, an IHG hotel, responded to this reviewResponded 16 December 2020

To No_Rick_no_fun,

Thank you for the wonderful review. We are glad to see you found the hotel so new, and clean. We have modified our breakfast due to the pandemic. But keep advancing it, and making it better every chance we get. There are hot items that can be taken back to your room as well as coffee in the lobby. We certainly hope if you are in the area you will come visit us again.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 9 February 2020

Trip up to see the ice castles in Lake Geneva. This hotel is new (6 months) clean, and convenient. From check in to check out, the staff was welcoming and accommodating. Very short drive to Lake Geneva and Lake Comp. Would highly recommend.

Date of stay: February 2020
Trip type: Travelled as a couple
Thank Wkndt
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Travis Gitter, General Manager at Holiday Inn Express & Suites Elkhorn - Lake Geneva Area, an IHG hotel, responded to this reviewResponded 16 December 2020

To Wkndt,

Thank you for the wonderful review. We hope to see you again during ice castles in 2021.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 3 February 2020

First time visitor of this hotel and I will be back. A very new/modern Holiday Inn Express. The staff was very helpful and courteous, especially the front desk (Gabrielle).

Gabrielle was very professional and took the time to ensure a positive experience at the property. She certainly has experience in the industry and knows the importance of good customer service.

As a new property, there are some growing pains as the Sunday breakfast had some slight issues. Mainly, the hotel was filled with a couple weekend events in the Lake Geneva area, the staffing was a little light as we had to wait for the different foods. Now, it didn't help as some "pigs" took several omelets and sausages at a time - leaving very little for the next person in line. Unfortunately, you cannot legislate stupidity.

As far as the room - excellent layout and extreme cleanliness. Only issue, there is a small area/corner which houses the microwave and refrigerator. It was dark and could use some lighting, but that is not the staff's fault, more an issue with Corporate planners and architects.

Date of stay: February 2020
    • Value
    • Cleanliness
    • Service
1  Thank RJSJCSCamping
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Travis Gitter, General Manager at Holiday Inn Express & Suites Elkhorn - Lake Geneva Area, an IHG hotel, responded to this reviewResponded 16 December 2020

To RJSJCSCamping,

Thank you for the wonderful review. We are glad to see that you found our hotel so new, and clean. The staff is as friendly as always. We certainly hope you take the chance to come visit us again.

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Reviewed 3 February 2020

The hotel is clean and the staff was very helpful. Breakfast was super. This is the second time we have stayed at this hotel and we will be coming back. We have stayed at other hotels in the area , but this are new new to stay

Date of stay: February 2020
    • Value
    • Cleanliness
    • Service
Thank Y6893UOkens
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Travis Gitter, General Manager at Holiday Inn Express & Suites Elkhorn - Lake Geneva Area, an IHG hotel, responded to this reviewResponded 16 December 2020

TO Y6893UOkens,

Thank you for the wonderful review. We are glad to see you found the hotel so clean, and the staff so helpful. We hope we you come back to the area you keep making us your new getaway.

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Reviewed 28 January 2020

DO NOT DO BUSINESS WITH THIS HOTEL. Set up room block for our wedding. Was made promises that were not delivered on.

They are plenty other hotels in the area to do business with. The people at this hotel do not care about you.

Date of stay: January 2020
    • Service
Thank ALL3106
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Travis Gitter, General Manager at Holiday Inn Express & Suites Elkhorn - Lake Geneva Area, an IHG hotel, responded to this reviewResponded 16 December 2020

To ALL3106,

We are sorry to here that you feel like we made promises that weren't kept. We always go above, and beyond to make sure that all of our wedding blocks are taken care of to the best of our capabilities. And always provide as many rooms as we can accommodate within the guidance of our contracts.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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