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Reviews (486)
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All reviewsgreat hotelburger kingbusiness centermade to order breakfasteasy accesspool and hot tubfront desk staffcomplimentary breakfastcomfortable roombusiness tripwould stay here againoff the highwaywest virginiafresh fruitconvenient locationhgilobby
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4 - 9 of 486 reviews
Reviewed 2 weeks ago

Very pleased with hotel on everything. Friendly at front desk. Very clean hotel and wonderful beds. Didn't pay extra for the breakfast, we went to Denny's and paid more there then we would of if paid for hotel breakfast.

Stayed: June 2018
Thank bonnie f
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Trent B, General Manager at Hilton Garden Inn, responded to this reviewResponded 2 weeks ago

Thank you for staying with us. I am pleased to hear that you had a great stay. Our staff show the true meaning of hospitality everyday. We look forward to having you again the next time you're in the area!

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 2 weeks ago via mobile

We were having a wonderful stay until we went down for breakfast. First it was very confusing. There were a small number of items around in no particular order. In the back there was a small kitchen with a chef. If you look very closely there is a very small sign with a $12 price tag. There are no signs or information that I could find that explained what was included with my room and what was included for $12. After talking to some other guests we were told that they were not charged when they picked up some fruit, although they were also confused.
We confined ourselves to a very small selection of fruit and muffins. There was no silverware and only 2 plates. This was around 7 AM and there was only about 12 people eating. By 7:15 the next guests were told that they were out of muffins and the two trays of cut up fruit were nearly empty. It appeared as if the one wait person was spending all of her time catering to the 3 or 4 people that ordered from the chef and allowed the items on the bar to languish. Even the coffee containers disappeared to the back for long periods. I expect more from a Hilton.

Stayed: June 2018, travelled with family
Thank Speed44USA
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Miri L, on behalf of management at Hilton Garden Inn, responded to this reviewResponded 2 weeks ago

Dear Speed44USA

I appreciate your review of your recent experience at our hotel and restaurant. I understand that you were disappointed with your entrée, I have brought your comment to our culinary team and we are actively reworking our offerings with your recommendations in mind. The next time you are in area we would love to have you come back to see the changes we have made and provide feedback. Thank you once again for your comments.

Thank you,
Miri L.

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Reviewed 2 weeks ago

Clean lobby and rooms. Very good breakfast, it’s a buffet but you can have items made by the chef. Had chocolate covered strawberries and a bottle of wine delivered to our room for a birthday celebration. They were delicious.

  • Stayed: June 2018, travelled as a couple
    • Value
    • Location
    • Sleep Quality
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Review collected in partnership with Hilton Garden Inn
Thank MPJ525
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Trent B, General Manager at Hilton Garden Inn, responded to this reviewResponded 2 weeks ago

Thank you for staying with us. I am pleased to hear that we made your room perfect for your birthday celebration. We look forward to having you again the next time you're in the area!

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Reviewed 2 weeks ago

Excellent stay! $12 for breakfast buffet a bit high ;(. Very comfortable and spacious room- accessibility was good too. Beds, pillows snd linens fresh and gave us excellent nights rest; climate control goid too.

  • Stayed: June 2018, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hilton Garden Inn
Thank logs4mom
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Trent B, General Manager at Hilton Garden Inn, responded to this reviewResponded 2 weeks ago

Thank you for staying with us. We look forward to having you again the next time you're in the area!

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 2 weeks ago

We arrived late at night and were nicely greeted by staff. Very clean hotel, with nice amenities! I liked that my Hilton Honors points were already in the system. If we come back this way, we will certainly stay here again.

  • Stayed: June 2018, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hilton Garden Inn
Thank cherleh
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Trent B, General Manager at Hilton Garden Inn, responded to this reviewResponded 2 weeks ago

Thank you for staying with us. I am pleased to hear that you had an enjoyable stay as well as enjoying our HHonors reward program. We look forward to having you again the next time you're in this area!

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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