We booked this hotel in order to visit our son. Due to a family emergency we had to leave the hotel after four nights of a seven night stay. My husband went down to the front desk at 7am to inform them we would leave early and was told we would be charged for an extra night as insufficient notice was provided. Emergencies don't always give 24 hour notice. The thing is my husband who used to be a hotel GM was the wrong person to say that to. He told her no that wasn't a fair policy and we would not pay that extra nights fee. The hotel has been nearly full each night. I'm sure they can rent the room.
The property itself was nice, bed comfortable but there were some issues. Faucet in the kitchen sink was loose and the grab and go breakfast was one of the worst we have had. Squished bagels, 2 cold hard boiled eggs a yoghurt that tasted like baby food and a crabapple. Only bright side at the front desk was a young lady named Tiffany who worked afternoon shift. Unlike her coworker this morning, she knows how to treat customers. Unfortunately this morning's episode left us cold and we will stay elsewhere in the future.
- 1 (855) 605-0320
- Free Wifi
- Free parking
- Fitness centre